Jay Murillo
Fresno
Summary
Dynamic professional with a strong background in public safety and customer service, notably at Clovis Unified School District. Proven ability in conflict resolution and incident documentation, enhancing safety protocols and fostering positive relationships. Recognized for improving emergency response times and delivering exceptional service, ensuring a secure and welcoming environment for all.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Campus Monitor
Clovis Unified School District
08.2019 - Current
- Facilitated the efficient flow of pedestrian traffic during arrival, dismissal, and transition periods to minimize disruptions to daily activities.
- Participated in ongoing professional development opportunities to stay current on best practices related to school safety and security measures.
- Supported the administration in implementing new safety and security initiatives, providing valuable feedback for continuous improvement.
- Increased awareness of safety protocols among students and staff through regular presentations and training sessions.
- Improved emergency response times by conducting regular drills and coordinating with local law enforcement agencies.
- Supported positive relationships between students, parents, and faculty by serving as a liaison for communication regarding campus issues.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
- Contributed to the reduction of property damage by promptly addressing vandalism or maintenance concerns on campus grounds.
- Reduced incidents of bullying through proactive intervention and conflict resolution strategies.
- Promoted a sense of community among students through participation in extracurricular activities and events as needed.
- Assisted teachers with classroom management tasks when called upon during high-traffic times or challenging situations.
- Upheld a high level of professionalism while interacting with students, staff, parents, and visitors to maintain a positive reputation for the school community.
- Helped maintain cleanliness throughout the campus by identifying areas needing attention from custodial staff members regularly.
- Collaborated with counseling staff members, referring at-risk students for additional support services as needed.
- Enhanced campus safety by patrolling school grounds and monitoring student behavior.
- Monitored visitor access to the campus, ensuring all guests were properly signed in according to established procedures.
- Kept detailed records of incidents involving student misconduct, providing accurate documentation for disciplinary action when necessary.
Customer Service Representative
Rha Inc.
04.2005 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Target
06.2004 - 06.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
Office Assistant
Marian Homes
08.2002 - 04.2004
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted with resident activities for all care home facilities.
- Transported residents to and from appointments.
- Transported staff to and from different facilities.
- Ran errands when needed for all the care home facilities.
Education
Associate of Science - Computer Programming
AMA Computer School
Cabanatuan City, Philippines03-2002
High School Diploma -
College of The Immaculate Concepcion
Cabanatuan City, Philippines 03-1999
Skills
- Situational awareness
- Incident documentation
- Public safety
- Surveillance techniques
- Policy enforcement
- Conflict resolution skills
- Student engagement
- School safety
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Client relations
- Professional telephone demeanor
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Campus Monitor
Clovis Unified School District
08.2019 - Current
Customer Service Representative
Rha Inc.
04.2005 - 12.2012
Sales Associate
Target
06.2004 - 06.2005
Office Assistant
Marian Homes
08.2002 - 04.2004
Associate of Science - Computer Programming
AMA Computer School
High School Diploma -
College of The Immaculate Concepcion
Similar Profiles
Breanna BrownBreanna Brown
Payroll Specialist at Clovis Unified School District - District OfficePayroll Specialist at Clovis Unified School District - District Office
Yezenia AguilarYezenia Aguilar
Clerical Substitute at Clovis Unified School District - District OfficeClerical Substitute at Clovis Unified School District - District Office
Matthew ChristensenMatthew Christensen
CUSD Sports and Recreation Employee at Clovis Unified School District, Bobby MaamenCUSD Sports and Recreation Employee at Clovis Unified School District, Bobby Maamen
Ashley DiazAshley Diaz
Campus Catering at Clovis Unified School DistrictCampus Catering at Clovis Unified School District
Stephen DufurStephen Dufur
Shift Supervisor/Assistant Store Manager at Rite Aide PharmacyShift Supervisor/Assistant Store Manager at Rite Aide Pharmacy