Jay Munshi
FREMONT
Summary
Driven Associate Manager with a proven track record at T-Mobile, that has anlso had experience in door-to-door sales and business-to-business sales. Primarily I’ve enhancing store performance and customer satisfaction through expert sales coaching and effective operations management. Skilled in negotiation and staff training, successfully boosted sales metrics and resolved conflicts, demonstrating exceptional customer rapport and leadership.
Overview
8
8
years of professional experience
Work History
Sales Associate
ServicePal
N/A
01.2026 - Current
- Business-to-business software sales.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Vantage Management
4699 Old Ironsides Dr
07.2025 - 01.2026
- Door-to-door Sales experience.
- Conducted product demonstrations to enhance customer understanding and drive purchases.
- Trained new staff on sales techniques, product knowledge, and customer service best practices.
- Exceeded sales targets through effective customer engagement and relationship building.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Collaborated with management on marketing initiatives, enhancing brand awareness in local market.
- Resolved customer inquiries promptly, fostering positive shopping experiences and encouraging repeat business.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Associate Manager
T-Mobile
Milpitas, CA
09.2020 - 07.2024
- Monitored day to day sales metrics to ensure the store was on pace to hit goal every month.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw training and onboarding process for all newly hired employees within the store.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
UPS
Fremont, CA
01.2018 - 07.2020
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
American High School
Fremont, CA06.2018
Skills
- Sales knowledge
- Customer rapport
- Contract Negotiation
- Store management
- Operations Management
- Staff Training and Development
- Sales Coaching
- Public Speaking
- Negotiation
- Brand Promotion
- Door-to-door sales
- -Business-to-business sales
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Sales Associate
ServicePal
01.2026 - Current
Sales Associate
Vantage Management
07.2025 - 01.2026
Associate Manager
T-Mobile
09.2020 - 07.2024
Cashier
UPS
01.2018 - 07.2020
High School Diploma -
American High School