Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jay Morgan

Toronto

Summary

Experienced with providing high-quality care and support to diverse populations. Utilizes effective communication and empathy to address individual needs and enhance client satisfaction. Track record of creating and managing personalized care plans, ensuring comprehensive and compassionate care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Corporate Care Specialist

EHN Canada
06.2022 - Current
  • Established new partnerships with Guardian organizations such as Veteran Affairs Canada, PCVRS, increasing referral inflow for treatment services.
  • Conducted daily audits of client case files in CRM and EMR systems to ensure accurate documentation, compliance with protocols, and effective case management planning.
  • Managed a monthly caseload of 40-50 clients from Canadian Armed Forces, WSIB, and TeksMed, ensuring accurate and efficient documentation for both inpatient and outpatient treatment.

HF Programs Specialist Youth

YMCA Child Development Center
05.2020 - 10.2021
  • Provided hands-on leadership across diverse program areas—such as Child Minding, Youth Leadership, Youth Council, Teen Night, and both Child & Youth and Recreational Sports—delivering high-quality programming during approximately 80% of scheduled shifts.
  • Successfully delivered programs that aligned with the YMCA of Greater Toronto’s Mission, Vision, and values, consistently meeting Priority S.A.M. Standards and enhancing program quality through the application of YMCA Aquatics best practices.
  • Fostered meaningful relationships with members and guests, actively promoting the YMCA’s charitable mission and values while creating opportunities to share its impact and community story.

Junior Lead - Program Coordinator

Sienna Care Community
06.2018 - 08.2020
  • Created recreational, educational, and wellness programs that promote physical, emotional, and mental well-being for seniors.
  • Served as a liaison between residents, families, and healthcare providers to ensure seniors’ voices are heard and their care is personalized.
  • Ensured and maintained all programs are accessible, culturally sensitive, and tailored to the diverse backgrounds of residents.

Education

Master of Arts - Counseling Psychology

Yorkville University
Toronto, ON
04-2026

Bachelor of Arts - Advertising And Marketing Comm. Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
10-2023

Bachelor of Arts - Social And Community Justice

Wilfrid Laurier University
Waterloo
04-2021

Skills

  • Data entry proficiency
  • Care coordination
  • Quality improvement
  • Healthcare systems
  • Community resource navigation
  • Family education and support

Languages

English
Native or Bilingual
French
Professional Working

Certification

Salesforce CRM Associated Certified - 2024

Microsoft Office, Adobe Suite & Google Analytics - 2020

Timeline

Senior Corporate Care Specialist

EHN Canada
06.2022 - Current

HF Programs Specialist Youth

YMCA Child Development Center
05.2020 - 10.2021

Junior Lead - Program Coordinator

Sienna Care Community
06.2018 - 08.2020

Master of Arts - Counseling Psychology

Yorkville University

Bachelor of Arts - Advertising And Marketing Comm. Management

Mohawk College of Applied Arts And Technology

Bachelor of Arts - Social And Community Justice

Wilfrid Laurier University

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Jay Morgan