JAY MODI
Burnaby,BC
Summary
With over eight years of experience in the customer service industry, I have gained valuable skills and knowledge in roles such as dentist, scheduler in a health authority, office administrator, and IT support analyst. Effective communication skills have allowed me to excel in interacting with clients and colleagues. Efficient organizational skills have been instrumental in maintaining accurate filing systems, office documentation, and record keeping. Possessing strong leadership abilities, demonstrated through expertise in treatment coordination and collaboration with healthcare professionals internally and externally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scheduler
FRASER HEALTH AUTHORITIES
06.2022 - 01.2025
- Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, and care plan including daily, short- and long- term scheduling, contacts staff regarding the initiation or changes in schedules
- Obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service
- Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule
- Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW's, as requested
Logistics Administrator
TRAIL APPLIANCES
06.2018 - 02.2022
- Schedule all the orders after detailed inspection of delivery papers & prepare accurate Invoices
- Checking payments on the day before deliveries and schedule follow up with appropriate departments when needed
- Proficient in maintaining large amount of Paperwork
- Efficient in using SysPro and relevant programs to schedule delivery dates, resolve inventory queries and payment entries
- Excellent in data entry using available details along with Alphanumeric serials
Customer Support Analyst
INNOVATION NETWORKS
10.2017 - 06.2018
- Provide Level 1 technical customer service and troubleshooting support via phone and email for Office 365 and Symbility insurance software
- Proficient in providing excellent customer service over phone and email
- Deliver remote online assistance to customers through Cisco WebEx
- Create detailed support tickets utilizing Freshdesk
- Follow the ticketing procedures and create tickets for every call using Freshdesk and escalation to Level 2/Level 3 whenever it is required
General Dentist
TIWARI’S MULTISPECIALITY DENTAL HOSPITAL
06.2013 - 05.2015
- Comprehensive clinical and X ray examination to diagnose oral health conditions
- Patient diagnosis and education about dental diseases and oral hygiene measures to prevent dental decay and other dental diseases
- Scaling, root planning and other related procedures
- Performed routine dental procedures such as cleaning, fillings and extractions
- Performing endodontic treatment and guiding patients about post RCT instructions and complications
- Taking follow up with patients’ pre and post appointments
- Managed Dental Emergencies
- Prosthodontic treatment including removable and fixed prosthesis including dentures
Education
Master of Administrative Science - Global Health and Human Services Administration
Fairleigh Dickinson University
Vancouver, BC07.2016
Bachelor of Dental Surgery (B.D.S) -
College of Dental Sciences And Research Center
Ahmedabad, Gujarat, India05.2013
Skills
- Excellent communication skills including in-person and email/phone conversations with the patients and staff
- Expert in managing multiple task/appointments in limited time frame
- Understanding of various dental materials and their utility in dental treatments
- Educate patients and dental assistant other staff for routine dental procedures and office protocols
- Excellent knowledge of routine medications prescribed by Dental practitioner
- Attention to detail
- Strong work ethic
- Teamwork and collaboration
Certification
- CPR Level C, 01/01/25
- The NDEB Equivalency Process, National Dental Examining Board, 01/01/25
Languages
English
Full Professional
Punjabi
Limited Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Scheduler
FRASER HEALTH AUTHORITIES
06.2022 - 01.2025
Logistics Administrator
TRAIL APPLIANCES
06.2018 - 02.2022
Customer Support Analyst
INNOVATION NETWORKS
10.2017 - 06.2018
General Dentist
TIWARI’S MULTISPECIALITY DENTAL HOSPITAL
06.2013 - 05.2015
Master of Administrative Science - Global Health and Human Services Administration
Fairleigh Dickinson University
Bachelor of Dental Surgery (B.D.S) -
College of Dental Sciences And Research Center
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