Jay Ilhareguy
Port Coquitlam,BC
Summary
Multi-year award winning sales oriented travel expert with exceptional sales and communication skills with 17 years of experience in the travel industry. Broke numerous agency sales records and featured in Top 30 under 30, among top selling travel agents in North America. Extremely passionate about travel, love working with and helping people experience their dream vacations, creative problem solver, proven multi-tasker and a drive to be the very best.
Overview
17
17
years of professional experience
Work History
Independent Consultant
Red Label Vacations
2020.11 - Current
- Facilitated the planning, research and booking of cruise & travel plans
- Award winning multi-million dollar sales performer
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Researched latest market trends to provide current knowledge to clients.
- Handled confidential customer business and operational information.
Warehouse Supervisor
Shams Halal Meats
2020.09 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Data entry and overseeing financial duties, office work
- Completed daily operations on time and maintained high standards of accuracy.
- Supervised shipping and handling operations.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Cruise & Travel Specialist
Cruise Experts Travel & Merit Travel
2006.11 - 2020.08
- Facilitated the planning, research and booking of cruise & travel plans
- Award winning multi-million dollar sales performer
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Developed promotional materials for travel packages to market hot destinations.
- Generated reports on travel trends and customer feedback to inform business goals.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Created promotional materials to increase visibility and attract larger market share.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Education
Bachelor of Arts - Marketing Management - Entrepreneurship
BCIT
Vancouver06.2002
Skills
- Exceptional communication skills
- Gifted sales ability regarding negotiating and closing
- Excellent listener adapting to each client's personality uniquely
- Very good multi-tasker, extreme attention to detail
- Tech savvy and fast learning in all aspects
- Extensive retail, corporate and group travel experience
- Certified travel insurance agent
- Travel agency accounting
- Client retention strategies
Travel, fitness, food
I have an avid passion for travel myself - I have been on 16 cruises and hope to eventually travel the world! I love to exercise and stay in shape, and live a healthy lifestyle. This also motivated for my love of food.
Timeline
Independent Consultant
Red Label Vacations
2020.11 - Current
Warehouse Supervisor
Shams Halal Meats
2020.09 - Current
Cruise & Travel Specialist
Cruise Experts Travel & Merit Travel
2006.11 - 2020.08
Bachelor of Arts - Marketing Management - Entrepreneurship
BCIT
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