Jay H Harper-Penman
Ottawa
Summary
Energetic professional in the field of amusement and recreation, known for high productivity and efficient task completion. Skilled in customer service, safety protocol adherence, and operational equipment management. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences and seamless event execution. Bringing enthusiasm and willingness to learning and reinforcing new skill and old skills.
Overview
6
6
years of professional experience
Work History
Ski Lift Operator
Calabogie Peaks Resort
Ottawa
11.2024 - Current
- Coordinated with ski patrol and other emergency services in case of accidents or emergencies.
- Conducted daily safety checks and maintenance on lift equipment to ensure operational efficiency.
- Engaged with passengers in a friendly manner, enhancing their overall experience and satisfaction.
- Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes.
Retail Sales Supervisor
Sydney Tools
Perth
01.2024 - 11.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Assisted Management with employee training and development.
- Dealt with customer complaints and rectified product and service issues.
Laborer
MasterPlanners
Perth
08.2023 - 01.2024
- Loaded and unloaded utes efficiently, keeping supplies moving for crew members
- Protected team members by removing hazards and keeping sites clean
- Assisted with clean-up, final touches and other site finish work
Automotive Glazier
O'Brien AutoGlass
Perth
01.2022 - 07.2023
- Replaced broken automotive glass with appropriate parts and proper techniques
- Replaced safety glass and heating elements installed on vehicles and equipment
- Approached and solved problems with initiative and sound judgment
SEDA Sports instructor
SEDA College
Perth
01.2020 - 12.2021
- Prepared practice schedules and modules for athletes to follow
- Instructed or coached groups or individuals in fundamentals of specific sport
- Planned, organized, and conducted practice sessions
Retail Worker
Kmart Joondalup
Perth
06.2019 - 10.2021
- Kept retail spaces organized and well-stocked for maximum customer sales
- Prepared merchandise for sales floor by adding tags and hanging, folding, or unboxing items for display
- Assisted with customer queries in-store and by phone
Pest Control work experience
Termitrust
Perth
02.2021 - 09.2021
- Helped office personnel with errands, paperwork and data entry
- Approached and solved problems with initiative and sound judgment
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
Sports Teacher Work Experience
Currambine Primary School
Perth
02.2020 - 09.2020
- Sustained sportsmanship with positive rather than punitive methods
- Increased physical and teamwork abilities by promoting athleticism and competitiveness
- Boosted wellness and goal achievement by offering support and answering patrons' questions
Education
SEDA Sports instructor -
SEDA College
Perth, Western Australia12.2021
Certification -
SEDA College
Perth, WA12.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Following Instructions
- Complex Problem-Solving
- Training and Mentoring
- Positive Attitude
- Time Management
- Punctual and Reliable
- Physical Labor
- Customer service
- Operational efficiency
- Conflict resolution
- Emergency coordination
Languages
English, Proficient (C2)
Timeline
Ski Lift Operator
Calabogie Peaks Resort
11.2024 - Current
Retail Sales Supervisor
Sydney Tools
01.2024 - 11.2024
Laborer
MasterPlanners
08.2023 - 01.2024
Automotive Glazier
O'Brien AutoGlass
01.2022 - 07.2023
Pest Control work experience
Termitrust
02.2021 - 09.2021
Sports Teacher Work Experience
Currambine Primary School
02.2020 - 09.2020
SEDA Sports instructor
SEDA College
01.2020 - 12.2021
Retail Worker
Kmart Joondalup
06.2019 - 10.2021
SEDA Sports instructor -
SEDA College
Certification -
SEDA College