Hanjiang He
Markham,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in precious metals industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Overview
7
7
years of professional experience
Work History
Customer Experience Agent
Kitco Metals Inc
Montreal, QC
02.2021 - Current
- Became one of the top 5 salesperson in the department in 2023.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided technical support for customer's account related issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions and offered product advice.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
Kitchen Assistant
Zoe Dessert
07.2019 - 08.2019
- Prepared dishes for catering events or during high-volume shifts
- Maintained cleanliness and organization of kitchen stations and storage areas
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols
- Recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Cashier
Yoko Cheesecake
10.2018 - 03.2019
- Helped customers find specific products, answered questions and offered product advice
- Promoted specific item options to drive sales and achieve add-on purchases
- Processed more than 500 transactions per day with exceptional accuracy
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft
- Trained new team members in cash register operation, stock procedures and customer service.
Lab Assistant
University of Tongji
07.2017 - 07.2017
- Organized lab test solutions, compounds and reagents
- Sanitized workstations and instruments to avoid cross-contamination
- Participated in team collaboration initiatives to plan for company's future growth
- Prepared laboratory equipment and instrumentation required for tests, research, or quality control
- Help with translation of the book (Chinese to English).
Education
DEP - Industrial Design
Institut Technique Aviron De Montréal
Montreal, QC12-2020
Some College (No Degree) - 3D Modeling, Art And Animation
Star College
MontrealSkills
- Inbound And Outbound Calling
- CRM Documentation
- Sales Promotion
- Presentation Skills
- Data Entry
- Customer Engagement
- Sales Processes
- Sales
- Issue Escalation
- Customer Satisfaction
- Product Recommendation
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Customer Experience Agent
Kitco Metals Inc
02.2021 - Current
Kitchen Assistant
Zoe Dessert
07.2019 - 08.2019
Cashier
Yoko Cheesecake
10.2018 - 03.2019
Lab Assistant
University of Tongji
07.2017 - 07.2017
DEP - Industrial Design
Institut Technique Aviron De Montréal
Some College (No Degree) - 3D Modeling, Art And Animation
Star College
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