Jay Grimaldi
San Jose
Summary
Customer-oriented General Manager with six years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Wag Hotels
03.2025 - Current
- Oversaw daily operations to ensure high standards of service and guest satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Managed budgeting and financial forecasting to optimize resource allocation across departments.
- Conducted performance evaluations and provided mentorship to foster professional growth within the team.
Assistant General Manager
Wag Hotels
06.2023 - 03.2025
- Led operational initiatives to enhance guest experience and satisfaction in hospitality services.
- Revamped a client services team following PR hit to company ensuring implementation of programs leading to rebuilt trust, stronger client relationships, and excellent customer service
Client Services Supervisor
Wag Hotels
11.2022 - 06.2023
- Worked with the client services team to improve communication with clients, improve answer rates, and introduce new methods to help keep the team organized and on task.
Manufacturing Associate
The Parent Company
10.2021 - 11.2022
- Learned the entire process of planting, cultivating, harvesting and processing herbal medicine as well as taking inventory of both product and equipment needed. Worked with large teams to streamline the manufacturing process of product.
Client Services Lead
Wag Hotels
02.2020 - 10.2021
- Worked and was trained in All Day Play, Guest Services, and Client Services as I learned the ins and outs of pet care all while providing excellent customer service while developing relationships and trust with clients.
Education
San Jose State University
San Jose, CA05-2020
Skills
- Excellent customer service
- Leadership and team building
- Operations management
- True Servant Leadership
- Microsoft Office: Excel, Word, Powerpoint
- Zoho Analytics
- Problem resolution
- Training and coaching
- Customer relations
- Employee scheduling
- Verbal and written communication
- P&L management
Timeline
General Manager
Wag Hotels
03.2025 - Current
Assistant General Manager
Wag Hotels
06.2023 - 03.2025
Client Services Supervisor
Wag Hotels
11.2022 - 06.2023
Manufacturing Associate
The Parent Company
10.2021 - 11.2022
Client Services Lead
Wag Hotels
02.2020 - 10.2021
San Jose State University