Jay Gandhi
Vancouver,BC
Summary
As a Lead Operations Coordinator at T-Force Logistics, I manage the end-to-end, timely, and accurate delivery of shipments (coolers/totes) for the majority of BC, ensuring compliance with PHSA regulations, and resolution of issues. I leverage my skills in trending technology and tools, customer relationship management, and problem solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Operations Coordinator
Tforce Logistics
Richmond, British Columbia
02.2025 - Current
- Leading a team of 45+ owner-operators, including scheduling, training, and performance monitoring, to maintain peak efficiency and adherence to strict transportation and health regulations.
- Coordinating complex inbound and outbound logistics, managing warehousing, and distribution schedules for sensitive materials requiring specific handling and storage conditions (e.g., specimen coolers, blood, urine samples, and medications).
- Serve as the primary operational point of contact between TForce Logistics and health department officials, managing communications, and resolving logistical issues in real time to prevent service disruptions.
- Leads internal audits and training programs focused on safe freight handling and security procedures, significantly reducing loss and damage incidents for high-value, critical goods.
- Attend weekly meetings with the team to ensure a smooth flow of operations and processes, follow up on weekly audit reports and make changes where necessary, schedule a driver meeting with the team and their union leader about compliance, and make sure procedures and SOPs are followed.
Logistics Specialist
OEC Group Canada
Richmond, British Columbia
10.2022 - 01.2025
- Prepared, processed, and maintained essential freight documentation, including Bills of Lading (B/L), Air Waybills (AWB), commercial invoices, and packing lists, ensuring accuracy.
- Utilized the Transportation Management Software (TMS) system for accurate data entry, tracking, and status updates for internal and external stakeholders.
- Managed the issuance of Telex Releases, Express Releases, and Original B/Ls, accurately handling all related banking and customer instructions.
- Verified and applied correct incoterms (e.g., FOB, CIF, EXW) to all booking confirmations and invoices, clarifying terms for both shippers and consignees.
- Negotiated rates and service contracts with vendors, contributing to a reduction in operational expenditures.
Education
BBA - Supply Chain Management
Yorkville University
New Westminster, BC06-2022
Skills
- Team leadership
- Transportation management
- Compliance management
- Vendor negotiation
- Process optimization and implementation
- Project scheduling
- Vendor engagement
- Decision making
- Invoicing and order corrections
- Microsoft Office, TMS, DECS, EWB
Websites
Certification
Canadian International Freight Forwarders Association (CIFFA) : Air Dangerous Goods
Issue: September 2024
Expiry: September 2026
Issue: September 2024
Expiry: September 2026
Timeline
Lead Operations Coordinator
Tforce Logistics
02.2025 - Current
Logistics Specialist
OEC Group Canada
10.2022 - 01.2025
BBA - Supply Chain Management
Yorkville University