John Dunn
St. John's,Newfoundland and Labrador
Summary
Dynamic Fleet Manager with a proven track record at Jiffy Cabs, enhancing fleet efficiency through strategic preventive maintenance and effective communication. Skilled in operations and logistics, I fostered a safety culture and improved dispatch efficiency, ensuring timely service delivery while maintaining meticulous records for compliance and analysis.
Overview
25
25
years of professional experience
Work History
Fleet Manager
Jiffy Cabs
04.2020 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Dispatch Manager
Jiffy Cabs
01.2015 - 04.2020
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
Dispatcher
Jiffy Cabs
02.2000 - 01.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of passengers.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Holy Heart High School
St. John's, NL06-1997
Skills
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Operations and logistics
- Route planning
- Effective communication
- MS office suite
- Two way radio operator
Timeline
Fleet Manager
Jiffy Cabs
04.2020 - Current
Dispatch Manager
Jiffy Cabs
01.2015 - 04.2020
Dispatcher
Jiffy Cabs
02.2000 - 01.2015
High School Diploma -
Holy Heart High School
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