JAY DUBEY
Windsor,ON
Summary
Top-notch professional with highly focused and skilled in logistics management with a strong customer service record and business logistics knowledge base. I have an exceptional ability to work independently with little to no supervision. I am organized, punctual, and a very quick learner and ready to bring 5+ years of experience in customers service business as well as in logistics and customs brokerage
Overview
8
8
years of professional experience
Work History
Customs Release Classification Specialist
FedEx:Ground
05.2023 - Current
- Accurately classify goods using the Harmonized System (HS) codes.
- Apply end-use provisions and special tariff treatments (e.g., Chapter 99 of the Customs Tariff).
- Prepare and submit customs entries (e.g., B3 forms) and Ensure all documentation complies with Canada Border Services Agency (CBSA) requirements.
- Communicate with CBSA and other government agencies (OGAs) to resolve release issues
- Advise clients on shipment status and customs requirements and Provide guidance on duty and tax assessments.
- Work closely with internal teams (e.g., operations, customer service) to ensure smooth customs clearance and Support inquiries related to Participating Government Agencies (PGAs).
Customs Rater
Thompson Ahern International Custom Broker
01.2023 - 05.2023
- Prepared and submitted accurate customs declarations for a variety of goods
- Collaborated with clients to resolve discrepancies in shipping and import/export processes
- Trained junior staff on customs procedures and regulatory updates
- Maintained up-to-date knowledge of changes in trade laws and customs policies
- Developed strong relationships with clients, leading to increased trust and repeat business.
Customs Release Analyst
HOC Global Solutions
01.2021 - 01.2023
- Prepare and process Customs (ACI/PARS/SWI) documentation according to outlined rules, regulations and procedures transmitting release documents to CBSA
- Receive, check and process Customs documents with accuracy and timelines
- Classify commodities for Customs transactions
- Compile and review Customs documentation, such as custom invoices, permits, Form I and Certificates of Origin
- Monitor job- specific computer programs for incoming Customs documents and updates
Dispatcher
Rockwell Truckline
02.2019 - 01.2021
- Reports to Support Operations Manager & works closely with daily operations Manager
- Resolve load targets, dispatches trucks and ensure on time delivery
- Engaging Continuously with the drivers to provide an effective Responsive Service
- Investigating Customer Complaints regarding lost, shortage or damaged in Shipment
- Troubleshoot any issues in shipping or custom documentation including POD, BOL, Invoices
Business Process Analyst
Tata Consultancy Services
06.2017 - 04.2018
- Worked for citi bank Tunisia and my role were to manage the teamwork by serving and handling the Clients.
- Handling foreign banking for Citi bank includes currency Conversion and Background Activities.
- Monitoring and identifying the fraudulent payments
- Helped the Team in Process Improvement, Managing the process Improvement Change, Monitoring the change and providing the feedback on process performance
- Star of the month received from citi client
Education
PG Diploma - Supply Chain Management
St. Clair College
Windsor, ON01.2020
Post-Graduate Diploma - International Business Management
St. Clair College
Windsor, ON01.2019
Bachelor’s - commerce
CC Sheth College of Commerce
01.2017
Skills
- Microsoft Word, Excel, PowerPoint, Windows OS, Outlook,SQL,Python & Explore
- Data analysis
- Analytical thinking
- Data governance
- Customs & Trade Compliance
- Transportation Coordination:
- Data Entry & Documentation
- Teamwork and collaboration
Languages
English
Full Professional
French
Professional
Timeline
Customs Release Classification Specialist
FedEx:Ground
05.2023 - Current
Customs Rater
Thompson Ahern International Custom Broker
01.2023 - 05.2023
Customs Release Analyst
HOC Global Solutions
01.2021 - 01.2023
Dispatcher
Rockwell Truckline
02.2019 - 01.2021
Business Process Analyst
Tata Consultancy Services
06.2017 - 04.2018
Post-Graduate Diploma - International Business Management
St. Clair College
Bachelor’s - commerce
CC Sheth College of Commerce
PG Diploma - Supply Chain Management
St. Clair College
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