Jay Corliss
Los Angeles
Summary
Dynamic leader with proven success at Sloomoo Institute, specializing in customer service and staff training. Expertise in operational policy development and inventory management resulted in enhanced guest satisfaction and streamlined quality control for up to 1000 patrons daily. Committed to fostering staff relationships and empowering team members to achieve their full potential.
Overview
8
8
years of professional experience
Work History
Experience Lead
Sloomoo Institute
Los Angeles
08.2024 - 02.2026
- Led daily staff meetings of 5-10 staff and worked with other shift leads to ensure that breaks and positions were assigned appropriately
- Trained management staff on navigating Ticketure app for effective reschedules and refunds.
- Collaborated with production managers to ensure necessary supplies for maintaining onsite quality control for slime in main venue.
- Assessed customer needs quickly during service interactions.
- Supported customer inquiries and provided accurate information.
- Conducted supply inventory and organized items for efficient venue setup.
- Performed routine responsibilities consistently and effectively.
Experience Lead
Sloomoo Institute
Chicago
11.2022 - 07.2024
- Leading daily shift meetings and delivering daily objectives to staff of 10-50 employees per day
- Coached staff to elevate guest service levels.
- Engaged with guests on the floor to address feedback, complaints, and incidents promptly.
- Tracking floor staff attendance and assigning daily tasks and breaks
- Ensuring that all opening and closing checklists are completed by employees
- Assisting floor staff with any ticketing issues, sales, reschedules or refunds
- Inspected cleanliness and quality of venue stations and products to maintain high standards.
- Training employees to host parties as part of our onsite party team
- Acting as an onsite point of contact for anyone who books a Club Sloomoo event or party at the venue
Floor & Experience Guide Manager
Nevermore Park Exhibit
Chicago
09.2019 - 03.2020
- Collaborated with management to develop and implement operational policies that adapt to evolving ethical standards.
- Communicated daily updates to guides, ensuring they were equipped with necessary knowledge, supplies, and break schedules for success.
- Interfaced with up to 700 patrons daily, facilitating engaging and tailored park experiences.
- Led press and influencer tours with a focus on how black history and the POC art community inspired the space
Coordinator
Propeller.la
Remote
11.2017 - 03.2018
- Reviewed applications and assembled volunteer teams of 2-10 for each tour stop to ensure effective support during events.
- Selected and coached team leads to ensure they felt prepared and empowered.
- Motivated volunteer fundraising teams remotely via phone/text, troubleshooting tech issues and enhancing audience engagement.
- Gathered volunteer feedback and presented actionable ideas to improve overall processes.
Education
AAS. - Music Business
McNally Smith College of Music
Saint Paul, MNSaint Paul, MN
Skills
- Operational policy development
- Staff training
- Shift management
- Team leadership
- Conflict resolution
- Feedback implementation
- Customer service
- Guest interaction
- Inventory organization
- Venue quality control
Phone - Number
6086974884
Timeline
Experience Lead
Sloomoo Institute
08.2024 - 02.2026
Experience Lead
Sloomoo Institute
11.2022 - 07.2024
Floor & Experience Guide Manager
Nevermore Park Exhibit
09.2019 - 03.2020
Coordinator
Propeller.la
11.2017 - 03.2018
AAS. - Music Business
McNally Smith College of Music