Jay Chavan
Collection Specialist
Ottawa
Summary
Watchful Collection Specialist with over 5 years of hands-on experience interviewing clients and reviewing documents to assess applicant's potential eligibility. In-depth legislative knowledge of Collection's policies and procedures. Respectful and diligent professional skillful in collecting and delivering solutions and conducting positive community relations. Ability to handle multiple projects simultaneously with a high degree of accuracy to help clients and outstanding negotiator that aims to bring more revenue to the City of Ottawa.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Collection Specialist
City Of Ottawa
Ottawa, ON
05.2024 - Current
- Maintained a large client portfolio, used research skills to find their most current details, reached them by phone, email, and social media platforms like as Facebook and LinkedIn to advise them of debts, and ensured that fair debt collection procedures were followed.
- Supervised a Call Blast project for the Provincial Offences Group (POCAM), ensuring that the majority of clients were contacted via cold calling to boost government revenue while multi tasking regular duties of CS.
- Trained new hires to city's standard customer service practices, collection policies and procedures, and negotiation skills and tactics (e.g., how to get clients to pay in full, offer payment arrangements as a backup plan, and have strong written documentation skills for the courts).
- Collaborated with clients to establish a debt repayment strategy that considers their current financial situation, maintained a database in Excel sheets to ensure accurate record-keeping, and maintained transparency in a professional manner.
- Currently working on a new project with the parking department to process cheque's on the Creditron platform, which demands a flexible and adaptable attitude.
- Verified compliance by reading, understanding, and staying up to date on debt collecting legislation released by provincial, municipal, and federal agencies.
Payment Services Officer
Employment And Social Development Canada
Ottawa
07.2022 - 05.2024
- Acted as REU (Regional Enquiries Unit) Passport officer, Worked effectively in fast-paced environments with Member of Parliament and their staff in accordance with expediting request of clients and also responded on their status inquiries with strong customer service skill.
- Completed documentation via SharePoint tool, recognizing discrepancies, escalated where necessary to Regional Co-Ordinator and promptly addressing for resolution in quick and timely manner.
- Audited passport applications and documents of clients, routed them to right direction, always made sure to provide advice based on policies and procedures (Referred to Common Reference tool (CRT) or canada.ca website) .
- Trained new employees on procedures and proper use of systems under "Job Shadowing" program.
- Supported colleagues via answering them in MS teams group chat when had any unique or critical inquiry, Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently with ability to meet deadlines, always made sure to check and update all applications necessarily before end of day.
Banking Advisor
RBC
Ottawa
11.2021 - 07.2022
- Provided advice to client in regards with their day to day banking needs, investment solutions, loans and other relevant credit products and recommended strategies for resolving client related concerns.
- Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans .
- Reduced corporate risk by using sound independent judgement when recommending a credit product from a list of credit possibilities, putting the interests of the clients first.
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.
Customer Relations Associate
HGS Canada
Dartmouth, NS
01.2020 - 09.2021
- Actively listened to client's needs, provided outstanding solutions such as advising, service transactions, adjustments, digital education using effective communication skills.
- Acted as company ambassador, professionally delivering high level of client service and high-quality support by responding empathetically, resolved situations with strong analytical and problem solving skills .
- Effectively raised sales for business through cross selling process, asked probing questions to gain thorough understanding of client's need, recommended products and services to members and educated customers about relevant offerings.
- Trained new hires with handling critical issues, operational procedures and CRM tools that contributed towards team success with ability to work effectively as part of team .
- Awarded with "Powerful Performance of the Month (PPM)" for achieving positive client survey's and contributing to the project's success through excellent organizational skills.
Education
Post Graduate Certificate - Marketing Management
Fanshawe College of Applied Arts And Technology
London, ON 01.2019 - 08.2019
Post Graduate Certificate - International Business Management
Fanshawe College of Applied Arts And Technology
London, ON 01.2018 - 08.2018
Bachelors in Commerce - Accounting And Finance
Gujarat University
Ahmedabad, India 06.2014 - 06.2017
Skills
Interpersonal Skills
Certification
Investment Funds in Canada
Timeline
Collection Specialist
City Of Ottawa
05.2024 - Current
Payment Services Officer
Employment And Social Development Canada
07.2022 - 05.2024
Banking Advisor
RBC
11.2021 - 07.2022
Investment Funds in Canada
11-2021
Customer Relations Associate
HGS Canada
01.2020 - 09.2021
Customer Relation Management Fundamentals
08-2019
Selling Business to Business (B2B)
08-2019
Google Ads
08-2019
Google Analytics
08-2019
Post Graduate Certificate - Marketing Management
Fanshawe College of Applied Arts And Technology
01.2019 - 08.2019
Post Graduate Certificate - International Business Management
Fanshawe College of Applied Arts And Technology
01.2018 - 08.2018
Bachelors in Commerce - Accounting And Finance
Gujarat University
06.2014 - 06.2017
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