Jay Carter
Toronto,
Summary
Experienced Owner-Operator and Truck Driver with 6+ years in logistics, fleet management, and client relations. Proven ability to optimize routes, ensure vehicle safety, and maintain high customer satisfaction. Skilled in business operations, financial management, and driving growth through strategic planning and excellent communication. Focused on efficiency, safety, and delivering results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner Operator and Truck Driver
Carter Couriers
03.2021 - 01.2025
- Operated a diverse fleet, including 24' straight trucks, flatbeds, 53' trailers, and power-only units, ensuring safe and efficient transport of goods across long distances.
- Conducted comprehensive daily vehicle inspections and routine maintenance, troubleshooting issues and coordinating repairs to ensure peak performance and compliance with safety regulations.
- Managed dispatching for a fleet of 5 trucks, coordinating logistics, optimizing delivery routes, and ensuring timely and accurate deliveries while maintaining industry standards.
- Owned and operated business, handling all aspects of financial management using QuickBooks, including invoicing, budgeting, and expense tracking to ensure profitability and cost efficiency.
- Utilized CRM software to manage customer relationships, track orders, and address issues, ensuring a high level of customer satisfaction and repeat business.
- Proactively acquired new clients through cold calling and networking, building a solid customer base while maintaining professional communication and long-term partnerships.
- Maintained accurate records of shipments, customer information, and operational data through Microsoft databases, ensuring all paperwork and digital files were up-to-date and compliant with industry standards.
Lead Truck Driver
Quest Windows, Quest Window Systems Inc
01.2015 - 05.2021
- Collaborated with management to improve operational efficiency, focusing on safety and timely shipments.
- Drove a variety of vehicles, including flatbeds, forklifts, Moffat and 26' straight trucks, ensuring safe and efficient transport.
- Communicated emergencies, weather delays, and schedule changes to customers and supervisors promptly.
- Delivered exceptional customer service, building strong relationships through professionalism and quick resolution of logistical issues.
- Performed regular vehicle inspections, maintenance, and basic repairs to keep equipment running at peak performance.
- Operated vehicles with skill and safety, preventing accidents and minimizing delays.
- Maintained a flawless driving record by adhering to road safety protocols and staying alert in unfamiliar areas.
Armored Truck Transport
Garda World
01.2012 - 01.2018
- Safely operated armored vehicle, ensuring secure transport of valuables and cash.
- Supervised loading/unloading of items, verifying accurate delivery during truck operations.
- Adhered to strict road safety protocols, maintaining vehicle integrity and following traffic laws.
- Safeguarded valuables during transfers, following firearm safety protocols.
- Delivered and picked up client valuables efficiently and on time.
- Maintained a safe work environment for colleagues and clients.
- Reported suspicious or illegal activities to prevent crimes.
- Hold valid PAL for restricted and non-restricted firearms.
- Flexible availability for on-call, weekend, and night shifts.
- Adapted to fast-paced environments, quickly solving issues while driving.
Education
Business Administration And Management
MacEwan University
Edmonton, AB01-2011
Skills
- Fleet Management
- Vehicle Maintenance & Safety
- Logistics Coordination
- Customer Relationship Management (CRM)
- Business Operations & Financial Management
- Cold Calling & Client Acquisition
- Route Optimization & Strategic Planning
- Clean CVOR & Drivers Abstract
Certification
- Worked in Law enforcement for 6+ years Security Officer Registration Act (S.O.R.A.)
- Certified PAL License Certified
- CPR First Aid Trained
- Paragon Security Certificate
Languages
English
Timeline
Owner Operator and Truck Driver
Carter Couriers
03.2021 - 01.2025
Lead Truck Driver
Quest Windows, Quest Window Systems Inc
01.2015 - 05.2021
Armored Truck Transport
Garda World
01.2012 - 01.2018
Business Administration And Management
MacEwan University
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