Paola Brito
San Bernardino
Summary
Dynamic office manager with extensive experience at Garden Pediatrics, excelling in customer service and financial tracking. Proven ability to foster a positive work environment while managing staff and ensuring seamless operations. Bilingual in Spanish, committed to enhancing patient-focused care and streamlining administrative processes for optimal efficiency.
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Garden Pediatrics
07.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Desk Receptionist
Garden Pediatrics
03.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
Back Office Certified Medical Assistant
Garden Pediatrics
04.2022 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and do
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CACCMA Certification - Medical Assistant
San Manuel Gateway College
250 S G St,San Bernardino,CA05-2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Staff management
- Training and coaching
- Financial tracking
- Patient-focused care
- Medical procedures
- Fluent in Spanish
Certification
- CCMA - Certified Clinical Medical Assistant
- Current HIPPA and OSHA compliant
Timeline
Office Manager
Garden Pediatrics
07.2024 - Current
Front Desk Receptionist
Garden Pediatrics
03.2024 - 07.2024
Back Office Certified Medical Assistant
Garden Pediatrics
04.2022 - 03.2024
High School Diploma -
Arroyo Valley High School
CCMA Certification - Medical Assistant
San Manuel Gateway College
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