Jay Bracewell
Victoria
Summary
Developed strong analytical and problem-solving abilities within fast-paced technical support environment. Demonstrates exceptional communication and customer service skills, along with ability to learn new systems quickly in an ever-changing e-commerce environment. Seeking to leverage these transferable skills in new field to drive impactful results.
Overview
12
12
years of professional experience
Work History
Technical Support Advisor
Shopify Inc.
06.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support interactions.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- Improved overall user experience by providing personalized assistance based on individual client needs.
Customer Service Representative
Tesco
02.2022 - 05.2022
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
Session Musician
Self-employed
08.2018 - 12.2020
- Maintained and improved skills through regular practice and performances.
- Worked on various projects with live artists and producers, ensuring clear, collaborative communication for well-rounded results.
- Negotiated performance fees with clients.
- Diplomatically handled queries, concerns and complaints in person, by phone and email.
- Created professional meeting agendas, took minutes and followed up on action items.
- Represented artists with exceptional service and presentation.
Musician
Self Employed
03.2013 - 06.2017
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
Education
GCSEs -
Millbrook Academy
06.2012
Skills
- System administration
- Remote support
- Ticket management
- Verbal and written communication
- Decision-making
- Technical troubleshooting
- Product knowledge
- Complaint resolution
- Incident tracking
References
Available upon request
Timeline
Technical Support Advisor
Shopify Inc.
06.2023 - Current
Customer Service Representative
Tesco
02.2022 - 05.2022
Session Musician
Self-employed
08.2018 - 12.2020
Musician
Self Employed
03.2013 - 06.2017
GCSEs -
Millbrook Academy
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