Jay Bracewell
Victoria
Summary
Developed strong analytical and problem-solving abilities within fast-paced technical support environment. Demonstrates exceptional communication and customer service skills, along with ability to learn new systems quickly in an ever-changing e-commerce environment. Seeking to leverage these transferable skills in new field to drive impactful results.
Overview
12
12
years of professional experience
Work History
Technical Support Advisor
Shopify Inc.
Victoria, BC
06.2023 - Current
- Maintained expert-level knowledge of company products to provide accurate information to clients during support interactions.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- Improved overall user experience by providing personalized assistance based on individual client needs.
Customer Service Representative
Tesco
Gloucester, England
02.2022 - 05.2022
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
Session Musician
Self-employed
Gloucestershire, England
08.2018 - 12.2020
- Maintained and improved skills through regular practice and performances.
- Worked on various projects with live artists and producers, ensuring clear, collaborative communication for well-rounded results.
- Negotiated performance fees with clients.
- Diplomatically handled queries, concerns and complaints in person, by phone and email.
- Created professional meeting agendas, took minutes and followed up on action items.
- Represented artists with exceptional service and presentation.
Musician
Self Employed
Gloucestershire, England
03.2013 - 06.2017
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
Education
GCSEs -
Millbrook Academy
06.2012
Skills
- System administration
- Remote support
- Ticket management
- Verbal and written communication
- Decision-making
- Technical troubleshooting
- Product knowledge
- Complaint resolution
- Incident tracking
References
Available upon request
Timeline
Technical Support Advisor
Shopify Inc.
06.2023 - Current
Customer Service Representative
Tesco
02.2022 - 05.2022
Session Musician
Self-employed
08.2018 - 12.2020
Musician
Self Employed
03.2013 - 06.2017
GCSEs -
Millbrook Academy