JAXON SIMMERMON

Proactive Assistant General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Serving It Right
• FoodSafe Level I
• Canadian Red Cross Standard First Aid, CPR/AED Level C

My mentors and my personal experience have shaped my management style. One of the most significant resources shared with me that has helped me to develop as a manager is the One Minute Manager series from Ken Blanchard. 

I ensure that expectations for my team are made clear. I aim to assist my team in meeting expectations by setting goals and developing action plans for them to follow. For example, one of our Servers' primary measures of performance is their cheque average per entrée sold. We update our goals for server cheque average every four weeks, where team statistics are released for the team to review. Action plans to help our Servers achieve this goal begin with their initial training. We introduce them to standard sell lines and coach them on using them appropriately with guests. All servers report their cheque average following a shift to the Manager on the floor, which provides an opportunity for reflection and coaching. However, coaching takes place continuously throughout each shift. We create incentives for our Servers to reach their goals by regularly organizing contests within the team. 

I have been fortunate enough to help some team members with their development through multiple positions within our restaurant. Through their progression, I have adjusted my coaching style to assist their development as effectively as possible. In Ken Blanchard's Self Leadership and the One Minute Manager, he discusses different coaching styles, and I have benefited from adjusting between more directive and supportive coaching styles.

The final note I would like to add about my management style is my firm belief that a manager should work for their team and not vice versa. My most vital asset as a manager is my ability to delegate and allow my team to perform their duties. I believe in a hands-on approach when working with my team. However, my focus is to assist, support, and only step in when necessary. I do this confidently, having faith in my team members' abilities and our training process.

In summary, my team knows that my standards for them are high. I clarify my expectations, provide them with all the necessary tools, and strive to create an environment where those standards are achievable. Above all, I give the support they require to perform at their best.