Jaxayra Villalta

• Preparing invoices, maintaining records, and sending payments to clients for new or overdue invoices.
• Ensuring accuracy of invoices, including pricing, discounts and terms.
• Answering phone calls and emails related to billing.
• Receiving and processing payments, updating accounts accordingly

• Assisted with creating content for social media, emails, and website posts
• Helped plan and run marketing campaigns to promote products and services
• Responded to customer messages and comments online
• Helped design flyers, promotions, and advertisements
• Updated company website with new products, photos, and information
• Conducted market research to understand customer needs and competitors
• Create estimated and quotes on Quickbooks

• Addresses customer inquiries and issues, aiming to provide exceptional service and support

• Maintain customer satisfaction, and promote customer loyalty, typically through phone, email, or in-person interactions

• Respond to costumers questions, concerns, and complaints, providing accurate and helpful information.

• Maintain accurate & information records, taking orders, processing payments, managing returns or cancellation

• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained and mentored new employees to maximize team performance.
• Tracked receipts, employee hours, and inventory movements.