Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Jawad Shaikh

Saskatoon,SK

Summary

Result oriented and performance driven Executive Assistant with more than a decade of experience in one of largest shipping company. I am a highly motivated and a competent collaborator. With a proven track record and achievements, I can bring a positive mindset to the team and work towards achieving goals of the organization. With a desire to learn and passion for professional development, I'm confident I can add value to your organization by displaying best Management skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Client Retention Specialist

HGS Inc
09.2022 - Current
  • Engaged with customers to determine needs and present appropriate resolutions, achieved satisfaction of more than 60% customers.
  • Worked collaboratively with managers, technical and other teams to resolve complaints, received 2 appreciations after customer interaction audits.
  • Implemented billing, collections and related interfaces to streamline customer retention processes.
  • Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.

Executive Assistant to the General Manager

Shipping Corporation Of India Ltd
07.2009 - 07.2022
  • Handled confidential and sensitive information with discretion and tact, ensured secrecy in discussion with GM and taking discussion forward with parties involved.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Executed record filing system to improve document organization and management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Client Service Associate

Infocom Network Ltd.
05.2008 - 01.2009
  • Provided constant technical support to 50+ customers which helped them gain more B2B enquires. .
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Education

MBA - Marketing

Mumbai University
Mumbai
04.2008

Skills

  • Office administration
  • Data filing
  • Departmental liaison
  • Problem Solving
  • Attention to details
  • Schedule maintenance
  • Collaborations skills

Accomplishments

  • Rated as ‘Exceptional Employee' in all years of service in Shipping corporation of India.
  • Exhibited persistence in reconciliation with agency houses, received outstanding amount of USD 165,000 in the final settlements.
  • Assisted in arbitration for non-performance of a vessel, organisation was awarded USD 1.9 million in arbitration.
  • Designed and implemented new ERP modules for improving efficiency of system.

Languages

English
Full Professional

Certification

International Transportation and Trade

( Course offered by CIFFA)

Timeline

Client Retention Specialist

HGS Inc
09.2022 - Current

Executive Assistant to the General Manager

Shipping Corporation Of India Ltd
07.2009 - 07.2022

Client Service Associate

Infocom Network Ltd.
05.2008 - 01.2009

MBA - Marketing

Mumbai University

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Jawad Shaikh