Jawad Kibria
Security Analyst
Toronto
Summary
Versatile professional with the ability to manage sensitive materials. Able to use various security tools to perform logs and packet analysis. Finally, can perform malware analysis with the overall objective to ensure confidentiality, integrity and availability of the systems, networks, and data.
Overview
2025
2025
years of professional experience
Work History
Security Consulting Analyst
Accenture
9 2022 - Current
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Conducted security audits to identify vulnerabilities.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Created cybersecurity Knowledge base articles to educate staff against known threats and potential vectors of attack.
Computing Solutions Associate
Staples ULC
05.2022 - 07.2022
- Assisted customers in finding the right computers, tablets, and accessories.
- Offered product recommendations, provide basic troubleshooting, and maintain an organized, stocked sales area to create a positive shopping experience.
Technology Rover
Ontario Tech University
10.2021 - 03.2022
- Assist with any technical issues during virtual classroom sessions
- Troubleshooting for canvas learning, group breakout sessions, etc
IT Support Officer
Ontario Public Service
05.2021 - 08.2021
- Developed and optimized high quality IT services and applications for client & business needs
- Prepared technical specifications for documentation, evaluated solutions and vendor selections
- Plan and coordinate project plans, schedules, and technical activities
- Prepared reports for key stakeholders and high management within Provincial
- Government
- Worked within database to query and update information within OPS
Prospect Caller
Ontario Tech University
02.2021 - 03.2021
- Calling prospective 12th graders who applied to the university to follow up on their applications
- Assist with campus viewing dates
- Answer any questions regarding campus, faculties, clubs, associations
Computing Solutions Associate
Best Buy
09.2020 - 12.2020
- Assisting customers with locating merchandise
- Operating POS as needed
- Up-selling warranty protection and other store offers
- Maintain current knowledge of new technological trends and products
Arena Associate
Esports, Durham College
09.2019 - 04.2020
- Front desk operating daily transactions use of POS purchases
- Troubleshooting and maintain wide variety of hardware (Windows, consoles)
- Plan and facilitate social campaigns
- Work with internal creative teams to drive the creation of graphics, videos, content to support social media marketing goals
Computer Support Technician
Durham College
05.2019 - 08.2019
- Assisted in the replacement and refreshes of computer labs and classrooms (eg,
- Computer Commons, podiums in classrooms, etc)
- Worked with Durham College IT assets (adding and decommissioning)
- Imaged machines via PXE booting and worked within the BIOS
- Configured and set up machines for faculty staff (laptops and printers)
- Experience with ticket software & Enterprise software (Cherwell/HEAT/ServiceNow,
- BMC Remedy, Jira, eQMS)
Customer Care Representative
Concentrix
04.2018 - 08.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Follow critical procedures and routines to assist members in emergency situations
- Work with sensitive information and helped promote customers to follow up on purchases, suggested new services and informed them about new promotions
- Served as the main liaison between customers, management, and sales team
Outdoor Sales Representative
Trugreen
05.2017 - 08.2017
- Sell lawncare services door to door
- Maintain knowledge of products and services
- Meet tight weekly revenue deadlines
- Generate leads and prepare weekly reports
Back Griller
Nandos
03.2016 - 08.2016
- Cook chicken and other sorts of meals on the menu
- Use POS system
- Clean and close store at the end of the shift
Gas Station Attendant
Gas Plus
01.2015 - 12.2015
- Greet customers, assist in the solution of problems, if any
- Sell merchandise
- Use of POS system and work with high volumes of money
- Clean and close store down at the end of the shift
Education
Networking And Information Technology Security
Ontario Tech University
Oshawa, ON 05.2020 - 04.2022
Advanced Diploma - Computer Systems Technology
Durham College
Oshawa, None 05.2001 -
High School Diploma -
Maxwell Heights S.S
Oshawa, ON 05.2017 - 04.2020
Skills
- Excellent customer service and
- Salesmanship skills
- Database systems, SQL
- Experience with vulnerability
- Scanners: (Nessus, Metasploit, Qualys)
- Cloud and Virtualization
- Technologies (Azure, AWS, vSphere)
- ITIL practises
- Document preparation
- Windows, macOS, UNIX
- Fluent in Bengali
- Experience with PCI Compliant Environments
Timeline
Computing Solutions Associate
Staples ULC
05.2022 - 07.2022
Technology Rover
Ontario Tech University
10.2021 - 03.2022
IT Support Officer
Ontario Public Service
05.2021 - 08.2021
Prospect Caller
Ontario Tech University
02.2021 - 03.2021
Computing Solutions Associate
Best Buy
09.2020 - 12.2020
Networking And Information Technology Security
Ontario Tech University
05.2020 - 04.2022
Arena Associate
Esports, Durham College
09.2019 - 04.2020
Computer Support Technician
Durham College
05.2019 - 08.2019
Customer Care Representative
Concentrix
04.2018 - 08.2018
High School Diploma -
Maxwell Heights S.S
05.2017 - 04.2020
Outdoor Sales Representative
Trugreen
05.2017 - 08.2017
Back Griller
Nandos
03.2016 - 08.2016
Gas Station Attendant
Gas Plus
01.2015 - 12.2015
Advanced Diploma - Computer Systems Technology
Durham College
05.2001 -
Security Consulting Analyst
Accenture
9 2022 - Current
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