Jawad Itani
Montreal,QC
Summary
Energetic Admissions Counselor bringing 5-year background in college and career counseling. Adept at coaching and counseling students throughout transition from high school to college. Excellent interpersonal and organizational abilities with in-depth knowledge of application and admissions processes.
Overview
7
7
years of professional experience
Work History
Admissions Counsellor
Recording Arts Canada
09.2018 - 12.2023
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Contributed to a positive campus culture by assisting with orientation events for new students.
- Improved student retention rates by collaborating with academic advisors to identify at-risk students early on and provide appropriate resources.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Customer Service
FusionBPO
01.2017 - 01.2017
- Developed strong relationships with customers through high levels of customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and implemented customer service policies to enhance satisfaction.
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Kept accurate records to document customer service actions and discussions.
- Serviced high volume of calls while providing excellent customer service.
- Provided excellent customer service to customers and vendors to resolve issues.
- Greeted customers and provided outstanding customer service.
Education
ACS / AEC - Sound Engineer
Recording Arts Canada
Montreal, QC04.2018
Bachelor of Arts - TV/Film
Lebanese American University
Beirut, Lebanon07.2016
High School Diploma -
International School of Arts And Science
Dubai, UAE06.2009
Skills
- Product Knowledge
- Complaint resolution
- Data Entry
- Customer Support
- Problem-Solving
- Team building
- Analytical Thinking
- Task Prioritization
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Professional Working
Indonesian
Elementary
Learning Languages
Learning languages is something that fascinates me!
Timeline
Admissions Counsellor
Recording Arts Canada
09.2018 - 12.2023
Customer Service
FusionBPO
01.2017 - 01.2017
ACS / AEC - Sound Engineer
Recording Arts Canada
Bachelor of Arts - TV/Film
Lebanese American University
High School Diploma -
International School of Arts And Science
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