Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Jawad Harb

Montreal,Quebec

Summary

As a dedicated and professional professional with a solid background in sales and customer service, I emphasize highly developed problem solving and time management skills. My experience in fast-paced sales environments has enhanced my ability to quickly identify and resolve complex issues, ensuring customer satisfaction and operational efficiency. I have a hard-working and goal-oriented approach, excel at effectively managing tasks and responsibilities, consistently meeting deadlines and maintaining high quality standards. In addition to meeting and exceeding sales goals, my commitment to excellent customer service is matched by my skills in building lasting customer relationships. I have the ability to collaborate in team environments and I have the willingness to contribute significantly to the success of the company, to adapt skillfully to new challenges and to adapt my skills to new tasks.

Overview

1
1
year of professional experience

Work History

Customer Sales and Service Expert

Panda Boxing
Montreal, QC
08.2023 - Current
  • Customer Service and Support Specialist: Assisted customers with product selection, queries, and complaints.
  • Product Information Specialist: Provided accurate information on products and services to customers.
  • Sales and Policy Coordinator: Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.

Sales Associate

Sekure Merchants
Montreal, QC
06.2023 - 08.2023

  • Problem Solving: Demonstrated excellent problem-solving abilities in effectively addressing and resolving customer complaints, leading to improved customer satisfaction.
  • Client Relationship Management: Excelled in developing and maintaining strong relationships with key clients, significantly enhancing client retention rates.
  • Product expertise: Gained in-depth understanding of a wide variety of items, enabling successful upselling and cross-selling tactics.
  • Team Collaboration: actively participated in strategy sessions and team meetings, offering ideas and insights that were crucial to the success of multiple important initiatives.

Education

Associate of Applied Science - Mechanical Engineering

Concordia University
Montreal, QC
04-2027

Skills

  • Problem Solving Skills
  • Time Management
  • Financial Transactions
  • Organization
  • Returns and Exchanges

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited

Accomplishments

  • Studying Basic Level of Coding
  • Mechanical Analysis and drawing using Third Angle projection.

Affiliations

  • Managing between, studying, working, chores, and training.

Timeline

Customer Sales and Service Expert

Panda Boxing
08.2023 - Current

Sales Associate

Sekure Merchants
06.2023 - 08.2023

Associate of Applied Science - Mechanical Engineering

Concordia University
Jawad Harb