Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAWAD GASSIM

Canadian

Summary

My educational qualification includes a Bachelor of Commerce from the finest business school in Canada (Sobey School of Business at Saint Mary's University), main major is MARKETING. I also had the chance to attend courses, workshops, and training programs during my previous jobs.

I am a results-orientated staff member with hands-on experience in customer service management, sales channel directions, and business development. I am very much business-oriented and able to evaluate business opportunities, and also may deliver innovative new solutions to sales challenges, I can be an active staff member in helping to define company direction, in achieving goals, and optimizing business.

Overview

6
6
years of professional experience

Work History

Sales and Operations Manager

Xtreme Moving Service
07.2024 - 06.2025
  • Led a high-performing sales team at one of Halifax's leading Moving/logistics companies, driving consistent growth in service bookings
  • Developed and implemented sales strategies that increased company revenue
  • Cultivated strong relationships with clients, ensuring high customer satisfaction and repeat business
  • Trained and mentored team members, improving overall team performance and sales results
  • Streamlined the sales process, enhancing lead conversion rates and contributing to noticeable revenue growth for the company.
  • Analyzed customer feedback to refine service offerings, leading to marked improvements in client satisfaction and loyalty.
  • Coordinated with marketing to align campaigns with sales goals, achieving substantial improvements in overall market reach.
  • Fostered a positive team environment by promoting open communication and collaboration, enhancing team morale and productivity.

Sales Representative

Telus Mobility
02.2024 - 07.2024
  • Company Overview: Telus Mobility is the main wireless network provider at Atlantic Canada
  • Consistently exceeded monthly sales targets, ranking among the top performers within the sales team
  • Successfully navigated complex sales cycles, including dealing with corporate customers and conducting high-value sales calls
  • Developed and implemented effective sales strategies, leveraging in-depth product knowledge to tailor solutions that met individual customer needs and exceeded their expectations
  • Cultivated strong customer relationships through exceptional service and proactive communication, driving customer loyalty and repeat business
  • Actively contributed to team success by sharing best practices, mentoring new team members, and fostering a collaborative team environment
  • Successfully resolved a complex customer issue that resulted in increased customer satisfaction and a renewed contract
  • Demonstrated strong negotiation skills, resulting in favorable contracts
  • Surpassed monthly sales goals through strategic prospecting, contributing to overall team performance and boosting revenue.

Customer Service Representative

Loblaws Superstore
06.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information
  • Processed customer service orders promptly to increase customer satisfaction
  • Provided primary customer support to internal and external customers
  • Fostered a welcoming environment by actively listening to customer concerns, enhancing trust and loyalty among clientele.
  • Implemented efficient order processing techniques, achieving noticeable results in customer satisfaction and reducing wait times.

School Office Administrative Assistant

The Canadian Lebanese Academy of Excellence
01.2019 - 05.2022
  • Led a high-performing sales team at one of Halifax's leading Moving/logistics companies, driving consistent growth in service bookings
  • Developed and implemented sales strategies that increased company revenue
  • Cultivated strong relationships with clients, ensuring high customer satisfaction and repeat business
  • Trained and mentored team members, improving overall team performance and sales results
  • Streamlined the sales process, enhancing lead conversion rates and contributing to noticeable revenue growth for the company.
  • Analyzed customer feedback to refine service offerings, leading to marked improvements in client satisfaction and loyalty.
  • Coordinated with marketing to align campaigns with sales goals, achieving substantial improvements in overall market reach.
  • Fostered a positive team environment by promoting open communication and collaboration, enhancing team morale and productivity.

Education

Bachelor Of Commerce - Marketing

Sobey School of Business at Saint Mary's University

Skills

  • Strategic planner
  • Develop market segmentation plans
  • Ability to identify market opportunities
  • Analyzing sales opportunities
  • Develop repeated client’s network
  • Effective working alone & cooperative team member
  • Able to offer team training & hands-on guiding
  • Excellent communication skills (equally good in both “Arabic & English” business languages)
  • Direct facing sales skills
  • Client Management
  • Monthly Information System (MIS)

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Sales and Operations Manager

Xtreme Moving Service
07.2024 - 06.2025

Sales Representative

Telus Mobility
02.2024 - 07.2024

Customer Service Representative

Loblaws Superstore
06.2022 - 08.2022

School Office Administrative Assistant

The Canadian Lebanese Academy of Excellence
01.2019 - 05.2022

Bachelor Of Commerce - Marketing

Sobey School of Business at Saint Mary's University

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JAWAD GASSIM