Jawaad Raja

• Upheld the quality and profitability of residential and consumer loan portfolios through meticulous oversight.
• Evaluated and refined operational processes, strategically enhancing overall efficiency in project management and analytics.
• Delivered prompt and accurate responses to internal stakeholders' inquiries, demonstrating a commitment to client case management.
• Implemented impactful process improvements and actively contributed to company-wide projects, emphasizing a proactive approach.
• Orchestrated the submission of claims to carriers, consistently working towards optimal claim resolution in project management and analytics.
• Conducted performance evaluations, considering criteria such as accuracy, timeliness, productivity, and customer satisfaction.
• Exercised approval authority on credit requests and operational matters, showcasing a comprehensive understanding of project management and analytics.
• Responded to diverse correspondence and efficiently addressed complaints from various communication channels with professionalism.

• Proficient in developing and maintaining precise tracking spreadsheets using Excel and Smartsheet for advanced data management in project management and analytics.
• Formulated comprehensive operational improvement plans, collaborates with internal stakeholders to recommend strategic system changes.
• Managed intricate tasks including PPSA/UCC registrations, fixture notices, and lien resolution, showcasing meticulous project management and analytics expertise.
• Addressed client and lawyer inquiries with professionalism and contributes to the development of operational strategies.
• Applied advanced Excel proficiency for data modeling, trend forecasting, and creates customized reports, contributing to nuanced decision-making processes.
• Presented results of mathematical modeling and data analysis to management, offering strategic insights.
• Conducted thorough data analysis to streamline client operations and enhance customer satisfaction, demonstrating a commitment to excellence in project management and analytics.
• Designed data optimization and interfaces for user interaction.

• Professionally addressed and managed customer complaints with courtesy.
• Successfully promoted and sold memberships, products, and services.
• Contributed to daily cleaning tasks while adhering to COVID protocols.
• Played a key role in inventory management, including counting, ordering, and maintenance.
• Collaborated with management to enhance processes, ensuring an improved experience for both staff and members.
• Provided support in scheduling and payroll tasks under the guidance of the management team.

Postal work:

• Employed automated mail processing tools, such as Canada Post's RPS Analytical Software, to efficiently sort and collate mail.
• Conducted precise weighing of letters and packages, calculating costs based on classification, weight, and destination.
• Systematically organized client information into appropriate profiles, ensuring confidentiality and accuracy.
• Operated mail processing equipment, adeptly loading letters, removing non-processable items, and sustaining continuous sorting feed.
• Supervised and supported junior team members, actively monitoring their performance in mail processing operations.

Pharmaceutical work:

• Collaborated with pharmacists to fulfill customer prescriptions and addressed inquiries on medication-related matters.
• Generated typed and printed prescription labels while maintaining accuracy.
• Assembled and packaged prescriptions, as well as prepared extemporaneous pharmaceuticals.
• Implemented efficient filing methods for organizing crucial documents and medical forms.
• Managed cash register operations and performed front counter duties to support daily workflow.
• Precisely located and measured medications according to prescription details, following instructions from pharmacists.
• Monitored and replenished pharmacy shelves with supplies, proactively ordering to prevent shortages.
• Conducted precise counting and labeling of prescriptions, ensuring correct items and quantities.