Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Javy Leon // WIN ID: 520072

Barrie,ON

Summary

Proven expertise in office administration and customer support, demonstrated at the Ministry of Public and Business Service Delivery, where I enhanced customer satisfaction by streamlining support strategies. Skilled in using the Youth OTIS Elite database and excelling in problem-solving, I effectively reduced call wait times and resolved complex issues, showcasing strong technical knowledge and exceptional communication abilities. Seller Support Associate expert in customer service with 7 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.

Overview

4
4
years of professional experience

Work History

Administration and Customer Support Assistant

Ministry of Public and Business Service Delivery a
07.2024 - Current
  • Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
  • Facilitated seamless handoffs between departments during complex issue resolution procedures.
  • Reduced average call wait time by implementing efficient support strategies and multitasking skills.
  • Assisted in the training of new team members, sharing best practices for providing exceptional customer support.

Pay & Benefits Specialist

Treasury Board Secretariat, Ontario Public Service
09.2023 - 07.2024
  • Resolved issues and inquiries from plan participants regarding benefits and deductions through email.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.

Summer Student - Office Assistant

MCCSS Children With Special Needs
05.2023 - 09.2023
  • Improved communication between departments through efficient message delivery and prompt response to inquiries.
  • Supported administrative staff with data entry tasks, maintaining accurate records of student informal

Customer Service Agent

Empire AR Management Inc. (Just Energy)
10.2020 - 03.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

Community Service Worker - Human Resources And Labour Relations

Medix College
Toronto, ON
05.2023

Industrial Psychology - Human Resources And Labour Relations

Rafael Landivar College
Guatemala
11.2015

Skills

Technical Knowledge: I have knowledge of office administration policies, procedures and practices to provide administrative support to the branch (ie processing invoices and expense claims and making purchases, maintaining electronic and hard copy records)

I have experience using knowledge of Criminal Justice system policies, legislation, procedures and activities to respond to inquiries, maintain Youth OTIS Elite database system, and prepare correspondence and reports

Office Administration Skills: I have demonstrated experience using arithmetic to prepare expense claims and maintain program financial records

I have proven knowledge of the operations of office equipment such as photocopier and facsimile to photocopy material and transmit correspondence

I have experience making meeting/travel arrangements that meet staff/schedule requirements, and tracking mail/correspondence

Problem-Solving and Analytical Skills: I use problem-solving skills to respond tactfully to inquiries, to prioritize work and refer issues as required

I have strong accuracy and attention to detail in order to enter information/updates into Youth OTIS Elite database, prepare sentence calculations, supervision dates, YOTIS calculations, and preparing and updating files for Young Persons

I am experienced in ensuring relevance when gathering and organizing materials and information and determining the most effective format for materials

Communication Skills: I have proven oral communication skills to request and provide information to ministry staff and the general public, to provide reception services and to coordinate and arrange meetings I have demonstrated written communication skills to prepare reports, memoranda, presentations with graphics, maintain records and produce reports using computer software such as; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administration and Customer Support Assistant

Ministry of Public and Business Service Delivery a
07.2024 - Current

Pay & Benefits Specialist

Treasury Board Secretariat, Ontario Public Service
09.2023 - 07.2024

Summer Student - Office Assistant

MCCSS Children With Special Needs
05.2023 - 09.2023

Customer Service Agent

Empire AR Management Inc. (Just Energy)
10.2020 - 03.2023

Community Service Worker - Human Resources And Labour Relations

Medix College

Industrial Psychology - Human Resources And Labour Relations

Rafael Landivar College
Javy Leon // WIN ID: 520072