Proven expertise in office administration and customer support, demonstrated at the Ministry of Public and Business Service Delivery, where I enhanced customer satisfaction by streamlining support strategies. Skilled in using the Youth OTIS Elite database and excelling in problem-solving, I effectively reduced call wait times and resolved complex issues, showcasing strong technical knowledge and exceptional communication abilities. Seller Support Associate expert in customer service with 7 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Technical Knowledge: I have knowledge of office administration policies, procedures and practices to provide administrative support to the branch (ie processing invoices and expense claims and making purchases, maintaining electronic and hard copy records)
I have experience using knowledge of Criminal Justice system policies, legislation, procedures and activities to respond to inquiries, maintain Youth OTIS Elite database system, and prepare correspondence and reports
Office Administration Skills: I have demonstrated experience using arithmetic to prepare expense claims and maintain program financial records
I have proven knowledge of the operations of office equipment such as photocopier and facsimile to photocopy material and transmit correspondence
I have experience making meeting/travel arrangements that meet staff/schedule requirements, and tracking mail/correspondence
Problem-Solving and Analytical Skills: I use problem-solving skills to respond tactfully to inquiries, to prioritize work and refer issues as required
I have strong accuracy and attention to detail in order to enter information/updates into Youth OTIS Elite database, prepare sentence calculations, supervision dates, YOTIS calculations, and preparing and updating files for Young Persons
I am experienced in ensuring relevance when gathering and organizing materials and information and determining the most effective format for materials
Communication Skills: I have proven oral communication skills to request and provide information to ministry staff and the general public, to provide reception services and to coordinate and arrange meetings I have demonstrated written communication skills to prepare reports, memoranda, presentations with graphics, maintain records and produce reports using computer software such as; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)