JAVONA SYLIBOY
Toronto
Summary
Friendly and organized administrative professional with strong experience in front desk operations, customer service, appointment scheduling, and clinical support. Skilled in managing busy reception environments with professionalism, attention to detail, and compassion. Currently working in a veterinary medical setting while pursuing studies in Social Service Work.
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
PetNation
Toronto
12.2025 - Current
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained calendar for staff members.
- Answered multi-line phone system and directed calls efficiently.
- Implemented process improvements to streamline invoice processing workflows.
- Processed invoices in accordance to established procedures.
- Performed data entry into accounting system software to process payments.
Lead Clinical Coordinator and Assistant
Front Street Animal Hospital
Toronto
10.2023 - 11.2025
- Coordinated daily operations for veterinary services and patient care.
- Managed appointment scheduling and client communications efficiently.
- Assisted veterinarians during examinations and surgical procedures.
- Trained and supervised junior staff on clinic protocols.
- Implemented client education programs on pet care and wellness.
- Collaborated with team members to enhance workflow and service delivery.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Supervised staff performance and provided guidance as needed.
Guest Service Representative
Casa Loma Museum
Toronto
01.2016 - 01.2023
- Welcomed and guided guests, managed admissions, and resolved customer inquiries.
- Maintained a safe, friendly environment while ensuring efficient visitor flow.
- Managed ticket sales using point-of-sale systems efficiently and accurately.
- Coordinated group bookings, ensuring smooth entry and guided tours for visitors.
- Resolved visitor complaints promptly, fostering a positive atmosphere for all guests.
- Collaborated with team members to improve service delivery and guest satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Sales Advisor
The Source
Toronto
01.2019 - 01.2021
- Assisted customers with buying consumer items, such as mobile phones, accessories, and other related products.
- Organized and stocked products, ensuring that the sales floor was always well-presented and easy to navigate for customers.
- Provided product knowledge and recommendations to customers to help them make informed buying decisions.
- Maintained a high level of customer satisfaction by addressing customer concerns and providing excellent customer service.
- Managed inventory levels and organized merchandise displays effectively.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Event Liaison
Liberty Grand Entertainment Complex
Toronto
01.2019 - 01.2020
- Supported vendors and helped maintain a professional event environment.
- Coordinated event logistics with vendors and clients for smooth operations.
- Served as a liaison between event organizers and venue management teams.
Education
Social Service Worker Diploma Program -
Durham College
Oshawa, ONOntario Secondary School Diploma -
L'Amoreaux Collegiate
TorontoSkills
- Communication
- Adaptability
- Conflict Resolution
- Organization
- Computer Literacy
- Data entry
- Team collaboration
- File organization
- Reception management
- Document scanning and digitization
- Guest relations
- Policy enforcement
Timeline
Receptionist Administrator
PetNation
12.2025 - Current
Lead Clinical Coordinator and Assistant
Front Street Animal Hospital
10.2023 - 11.2025
Sales Advisor
The Source
01.2019 - 01.2021
Event Liaison
Liberty Grand Entertainment Complex
01.2019 - 01.2020
Guest Service Representative
Casa Loma Museum
01.2016 - 01.2023
Social Service Worker Diploma Program -
Durham College
Ontario Secondary School Diploma -
L'Amoreaux Collegiate