Javon Thorpe
Toronto,ON
Summary
I have a strong passion for marketing, branding, and customer experience, which I find endlessly fascinating. Achieving results is always my top priority. I bring a unique combination of experience, effective management, and creativity to every project, ensuring that goals are met successfully—both as an individual contributor and as part of a team. As a fast learner, I naturally take on new skills and approach challenges with a solution-oriented mindset. Lastly, adaptability allows me to navigate a constantly shifting landscape, manage diverse personalities, and overcome the challenges of an unpredictable economy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales & Marketing Consultant
Approach Tours
08.2022 - 12.2023
- Oversaw the entire sales cycle from initial inquiry to invoicing, consistently exceeding monthly booking goals.
- Interacted with inbound and outbound travelers through diverse channels, including email, website forms, social media, live chat, and phone calls.
- Managed and updated lead data, ensuring accuracy and consistency in the CRM system for seamless tracking.
- Cultivated strong relationships with past, current, and prospective customers, proactively identifying and fulfilling their travel needs.
- Provided outstanding customer service, delivering precise and timely information on destinations and company policies.
- Offered tailored travel advice to help customers prepare for their upcoming adventures, ensuring a smooth and informed experience.
Teaching Assistant
Toronto Metroloplitan University
09.2021 - 12.2021
- Graded research papers and provided comprehensive, detailed feedback through Turnitin to enhance student performance.
- Led tutorials and one-on-one meetings to support students in improving their writing and research skills.
- Earned the highest possible rating on end-of-contract performance evaluations, reflecting excellence in teaching and support.
Office Coordinator
Elections Canada
08.2021 - 09.2021
- Coordinated the preparation and distribution of supplies and equipment for polling sites.
- Managed incoming calls, addressing general inquiries and directing calls to the appropriate departments when needed.
- Served as the main point of contact for internal reporting, suppliers, and service providers, assisting the Returning Officer with various tasks as required.
Menswear Manager
Ted Baker
12.2019 - 08.2021
- Executed Human Resources and payroll tasks using Payworks software, ensuring accurate and timely payroll processing.
- Spearheaded visual merchandising strategies aligned with store and company top-selling products.
- Consistently achieved the highest sales per hour on the team, setting performance benchmarks.
- Cultivated strong client relationships to enhance customer loyalty, driving remote sales and repeat business.
- Managed stock inventories and shipments, reporting discrepancies to streamline supply chain efficiency.
Sales Supervisor, Senior Sales & Sales
Reiss
08.2017 - 12.2019
- Managed the opening and closing of POS tills, reporting daily sales and analyzing key business impact factors.
- Played a pivotal role in achieving the highest menswear sales lift in North America for four consecutive years, ending in 2019.
- Consistently generated the highest percentage of total store sales, driving overall business performance.
- Delegated tasks effectively, leading daily sales briefings and operational plans to align team efforts with company goals.
Math Centre & Peer Tutor
Humber College
05.2017 - 11.2018
- Tutored subjects including Business Math, Statistics, and Accounting, delivering personalized one-on-one sessions, group learning, and workshops.
- Spearheaded promotional efforts for the center by giving lecture presentations and engaging with prospective students at open houses.
- Managed administrative tasks such as student registration, scheduling math and writing appointments, handling incoming calls, responding to emails, and maintaining resources.
Education
Bachelor of Commerce (Honours) - Hospitality And Tourism Management
Toronto Metropolitan University
Toronto06-2024
Skills
- Product marketing
- Analyzing data
- Client consulting
- Social Media Management
- CRM Management
- Brand Messaging
- Competitive Analysis
- Leadership and Team Development
- Service Recovery
Certification
- Certification in Hotel Industry Analytics (CHIA), American Hotel & Lodging Institute, Nov 2023
- Smart Serve Certification, Smart Serve Ontario, April 2020
Timeline
Sales & Marketing Consultant
Approach Tours
08.2022 - 12.2023
Teaching Assistant
Toronto Metroloplitan University
09.2021 - 12.2021
Office Coordinator
Elections Canada
08.2021 - 09.2021
Menswear Manager
Ted Baker
12.2019 - 08.2021
Sales Supervisor, Senior Sales & Sales
Reiss
08.2017 - 12.2019
Math Centre & Peer Tutor
Humber College
05.2017 - 11.2018
Bachelor of Commerce (Honours) - Hospitality And Tourism Management
Toronto Metropolitan University
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