Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Javon Rashad Colebrooke

London,Canada

Summary

Experienced IT technician with extensive expertise in troubleshooting, remote support, help desk operations, and complex systems maintenance. Skilled in managing Active Directory, Google Admin Console, and implementing endpoint security measures. Proven track record in setting up, configuring, and securing networked devices. Proficient in utilizing ticketing and remote connection tools to deliver responsive support and optimize IT infrastructure for optimal performance and security.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Management Information System Technician

Doctors Hospital
06.2021 - Current
  • Company Overview: Remote Support, 24-Hour On-Call Technician
  • Conduct hardware and software installations, upgrades, and repairs for end-users, minimizing workflow disruptions
  • Provide technical assistance and troubleshooting for software applications, operating systems, and hardware components using ManageEngine ServiceDesk Plus for ticketing
  • Assist in the setup and configuration of computer networks, including routers, switches, and wireless access points, to ensure network stability and connectivity
  • Utilize ManageEngine Endpoint Central for remote connections, ensuring efficient troubleshooting and resolution of issues across all user systems
  • Responsible for creating staff emails and group emails with required restrictions via Google Admin Console
  • Maintain email group settings to align with security protocols and operational needs
  • Create Active Directory (AD) accounts for new associates, ensuring correct access permissions and organizing accounts within the appropriate organizational units (OUs) to streamline resource access and security compliance
  • Prepare new computers by installing required applications and configuring settings, joining them to the domain to facilitate centralized management and access
  • Collaborate with cross-functional teams to implement IT security measures, including antivirus, firewall configurations, and access controls, while contributing to data backup and recovery procedures to safeguard critical information
  • Perform regular maintenance, including system updates, disk cleanup, and system optimizations, enhancing overall performance and security
  • Provide end-user training and create documentation to support effective and secure use of technology resources
  • Remote Support, 24-Hour On-Call Technician
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Social Media Representative

Bahamas Telecommunications Company
01.2018 - 01.2020
  • Managed and resolved a wide range of 30+ customer inquiries via email and web chat, including pre-purchase inquiries, troubleshooting, and account management for seasonal and non-seasonal customers daily.
  • Engaged with consumers on social media platforms, providing professional responses on Facebook, WhatsApp, and other channels
  • Handled customer complaints, followed protocols, and maintained security and confidentiality of internal and customer information
  • Improved customer engagement through timely responses to inquiries on various social media platforms.

Customer Support Representative

Bahamas Telecommunications Company
01.2016 - 01.2017
  • Delivered support to 20+ end-users through call distribution software, remote connection, and in-store assistance daily.
  • Analyzed and resolved customer concerns, processed transactions, and managed billing inquiries using tracking software
  • Retained customers through alternative solutions and clear communication, staying current with system updates and changes
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Education

Advanced Diploma - Computer System Technology

Seneca College of Applied Arts And Technology
North York, None
05.2025

Certification - Cybersecurity

EC-Council University
101 Sun Ave NE C, Albuquerque, NM 87109, United St
03-2025

CompTIA IT Fundamentals - Synergy Bahamas

Bahamas National Training Agency
Bahamas
12.2020

Diploma - PC Maintenance and Repair

Penn Foster Career College
14300 N Northsight Blvd #125, Scottsdale, AZ 85260
12.2020

Certificate - Hospitality and Tourism Management

Florida Atlantic University
United States
12.2020

Certificate - Information Technology

Synergy Bahamas Career Institute
Bahamas
12.2019

Skills

  • Systems & Networking: Proficient in software and hardware troubleshooting, operating systems, computer peripherals, and SOHO network configurations Skilled in Active Directory, Google Admin Console, Endpoint Central, and MDM
  • Cybersecurity & Data Management: Experienced in network security, VPN configurations, cybersecurity best practices, threat detection, and data confidentiality Knowledgeable in backup/recovery procedures, preventive maintenance, and OSHA compliance
  • Project & User Support: Strong project management and IT coordination skills with a focus on documentation, end-user training, and workload management Proven team player, adept at collaborating with cross-functional teams to deliver efficient technical solutions
  • Development & Design: Skilled in no-code app development (Google AppSheet), basic website and logo design, and virtualization (Hyper-V) Proficient in troubleshooting methodologies (TCP/IP, DNS, DHCP)

Certification

  • Security Blue Team Certificates, Introduction to OSINT, Introduction to Dark Web Operations, Introduction to Digital Forensics, Introduction to Network Analysis
  • OSHA, 10-Hour Hazard Recognition for General Industry

Projects

Network Cabinet Clean-Up
Doctors Hospital | Nassau, The Bahamas | Second Lead Technician

  • Collaborated with the network engineer to optimize 12 IDF closets across various locations, ensuring organized cable management and labeling to facilitate maintenance and troubleshooting.


Network Cutover for Medical Monitoring Devices
Doctors Hospital | Nassau, The Bahamas | Lead Technician

  • Configured wireless and hard-wired patient monitors to connect with the central monitoring station, allowing doctors remote access to patients' vitals on mobile devices.


New Clinics/Hospital Openings
Doctors Hospital | Nassau, The Bahamas | Lead Technician

  • Managed deployment and configuration of IT infrastructure for new facilities, including workstations, VoIP phones, printers, and medical devices requiring network connectivity.


Inventory Tracking System
Doctors Hospital | Nassau, The Bahamas | Lead Technician

  • Set up and maintained an inventory tracking system synchronized with Active Directory for device management, training IT staff on efficient platform utilization.


Decommissioning of End-of-Life Equipment
Doctors Hospital | Nassau, The Bahamas | Lead Technician

  • Coordinated the decommissioning of outdated devices, preparing documentation and organizing donations to local schools and communities.

Timeline

Management Information System Technician

Doctors Hospital
06.2021 - Current

Social Media Representative

Bahamas Telecommunications Company
01.2018 - 01.2020

Customer Support Representative

Bahamas Telecommunications Company
01.2016 - 01.2017

Advanced Diploma - Computer System Technology

Seneca College of Applied Arts And Technology

Certification - Cybersecurity

EC-Council University

CompTIA IT Fundamentals - Synergy Bahamas

Bahamas National Training Agency

Diploma - PC Maintenance and Repair

Penn Foster Career College

Certificate - Hospitality and Tourism Management

Florida Atlantic University

Certificate - Information Technology

Synergy Bahamas Career Institute

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