JAVION HARPER
Stockton
Summary
Detail-oriented Production Associate experienced in managing manufacturing processes to optimize quality and safety. Proven strengths in problem-solving and organization enhance production efficiency. Expertise in streamlining operations and minimizing downtime contributes to overall productivity.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Production Associate / Peer Trainer
Tesla, Inc.
Stockton
01.2024 - Current
- Selected to train and onboard new employees, accelerating ramp-up through coaching, mentorship, and clear communication
- Built strong working relationships across teams while helping employees improve performance and productivity
- Recognized as a trusted trainer known for simplifying complex processes and providing real-time problem-solving support
- Collaborate daily in a fast-paced, metrics-driven environment focused on achieving production goals and maintaining quality standards
- Demonstrate adaptability, accountability, and leadership while supporting continuous process improvements
Customer Service Associate
Regal Cinemas
Stockton
03.2023 - 09.2023
- Averaged 20 Regal Unlimited membership sales per week by educating customers on subscription benefits and value
- Engaged customers through high-volume face-to-face interactions, identifying needs and recommending membership, promotional, and loyalty solutions
- Built rapport with guests to increase membership enrollments, customer retention, and repeat business
- Consistently exceeded customer service expectations while managing ticketing, concessions, and membership transactions
- Collaborated with team members to support sales goals, customer satisfaction metrics, and theater revenue growth
Host
Chili’s Restaurant
Stockton
08.2022 - 02.2023
- Delivered exceptional customer experiences in a high-volume environment by managing guest flow, waitlists, and seating operations
- Communicated effectively with guests and staff to ensure efficient service and customer satisfaction
Retail Assistant
Dirt Cheap
Columbia
08.2021 - 08.2022
- Guided customers in product selection and provided tailored recommendations to enhance purchasing decisions
- Ensured optimal merchandise presentation and organized inventory to facilitate efficient shopping experience
Education
Associate of Science - Business Administration
Southern New Hampshire University (SNHU)
New Hampshire, OH 06.2024 - 12.2027
Associate of Science - Psychology Coursework
San Joaquin Delta College
Stockton, USA 06.2022 - 01.2024
Skills
- Customer Success
- Sales Development
- Prospecting
- Objection Handling
- Upselling
- Customer Engagement
- Training & Coaching
- Team Collaboration
- Problem Solving
- Microsoft Office
- Google Workspace
- CRM Readiness
- Communication
- CRM Readiness
Timeline
Associate of Science - Business Administration
Southern New Hampshire University (SNHU)
06.2024 - 12.2027
Production Associate / Peer Trainer
Tesla, Inc.
01.2024 - Current
Customer Service Associate
Regal Cinemas
03.2023 - 09.2023
Host
Chili’s Restaurant
08.2022 - 02.2023
Associate of Science - Psychology Coursework
San Joaquin Delta College
06.2022 - 01.2024
Retail Assistant
Dirt Cheap
08.2021 - 08.2022