Javier Felipe Gelvez
Vancouver,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Kaisereck Delicatessen
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Chancho Tortilleria
04.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Accedo
05.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inventory Coordinator
Hotel Casablanca
08.2017 - 12.2018
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every [Number] days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Purchased new supplies in line with projections and current inventory levels.
- Coordinated with suppliers to negotiate better pricing and delivery terms, resulting in cost savings.
Receptionist Assistant
Hotel Casablanca
02.2015 - 06.2017
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
Certificate - Business Administration
Capilano University
North Vancouver, BC04.2024
Bachelor of Arts - Writing For Film, TV And Videogames
Vancouver Film School
Vancouver, BC12.2022
Bachelor of Arts - Animation
Universidad Jorge Tadeo Lozano
Bogota, Colombia05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Relationship Management
- Beverage Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Certification
Serve It Right
Timeline
Server
Kaisereck Delicatessen
09.2023 - Current
Server
Chancho Tortilleria
04.2023 - 05.2024
Customer Service Representative
Accedo
05.2021 - 12.2021
Inventory Coordinator
Hotel Casablanca
08.2017 - 12.2018
Receptionist Assistant
Hotel Casablanca
02.2015 - 06.2017
Certificate - Business Administration
Capilano University
Bachelor of Arts - Writing For Film, TV And Videogames
Vancouver Film School
Bachelor of Arts - Animation
Universidad Jorge Tadeo Lozano
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