Javier Esteban Ramirez Maza
Montreal,Quebec
Summary
Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hard working and resourceful approach.
Overview
5
5
years of professional experience
1
1
years of post-secondary education
Work History
Cashier
Jean Coutu
Montreal, QC
09.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Restocked and organized merchandise in front lanes.
QA Analyst
BPO GLOBAL SERVICES
Medellin, Antioquia, Colombia
02.2022 - 09.2022
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Auditing the Portuguese, French, English and Italian team's call, chat and email interactions for BOLD's Campaign.
Trainer
BPO GLOBAL SERVICES
Medellin, Antioquia, Colombia
07.2021 - 02.2022
- Mentored new hires for the English, French, Portuguese and Italian teams, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
French Customer Service Representative
BPO GLOBAL SERVICES
Medellin, Antioquia, Colombia
03.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
International Consultant
Canada Incredible
Bucaramanga, Santander, Colombia
06.2017 - 01.2020
- Delivered web-based and live presentations covering unique benefits and advantages of study abroad.
- Delivered presentations at conferences and trade shows, representing diverse training programs.
- Represented company at trade shows to promote offerings and acquire new customers.
- Prospected leads, set up appointments and offered products and services to drive sales.
Education
Diploma - International Business Management
Greystone Collège
Montreal, QC 09.2022 - 04.2023
Certificate - Excel
Politecnico Superior De Colombia
Colombia 03.2022 - 06.2022
Certificate - Finances
Politecnico Superior De Colombia
Colombia 03.2022 - 06.2022
High School Diploma -
Instituto Caldas
Bucaramanga 02.2010 - 11.2015
Skills
- Flexible and Adaptable
- Self-Motivated
- Team building
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Written Communication
- Good Telephone Etiquette
Additional Information
- English Level: C1
- French Level: B2
- Spanish Level: Native
- Portuguese Level: A2
Timeline
Diploma - International Business Management
Greystone Collège
09.2022 - 04.2023
Cashier
Jean Coutu
09.2022 - Current
Certificate - Excel
Politecnico Superior De Colombia
03.2022 - 06.2022
Certificate - Finances
Politecnico Superior De Colombia
03.2022 - 06.2022
QA Analyst
BPO GLOBAL SERVICES
02.2022 - 09.2022
Trainer
BPO GLOBAL SERVICES
07.2021 - 02.2022
French Customer Service Representative
BPO GLOBAL SERVICES
03.2021 - 07.2021
International Consultant
Canada Incredible
06.2017 - 01.2020
High School Diploma -
Instituto Caldas
02.2010 - 11.2015
Similar Profiles
Dario De RubeisDario De Rubeis
Pharmacy Store Clerk at Jean Coutu PharmacyPharmacy Store Clerk at Jean Coutu Pharmacy
Jean Liévin GAKWAVUJean Liévin GAKWAVU
Receptionist at Pharmacie Jean CoutuReceptionist at Pharmacie Jean Coutu
Abdul Mukit MiahAbdul Mukit Miah
Commis de plancher at Groupe Jean-CoutuCommis de plancher at Groupe Jean-Coutu