Javier Alfonso Meneses Ortiz
Courcelles
Summary
Dynamic administrator with a proven track record at Epocas Discoteca Bar, excelling in customer service and team leadership. Enhanced employee productivity through effective time management and streamlined operations, reducing overhead costs significantly. Adept in recordkeeping and fostering collaboration, I am committed to continuous improvement and delivering exceptional results.
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator
Epocas Discoteca Bar
01.2013 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined invoice processing, reducing average payment turnaround time.
Facilitator
Universidad De La Amazonia
10.2021 - 10.2022
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
- Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
- Increased workshop attendance, promoting events through targeted social media campaigns and community outreach.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
- Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
Computer Operator
Tecnologia Informatica
06.2020 - 09.2022
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
Education
High School Diploma -
Instituto Ciudad Florencia
Florencia, Colombia12-1999
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- Decision-making
- Team building and leadership
- Personable and approachable
- Team collaboration
- Staff management
- Schedule coordination
- Employee supervision
- Goal setting
- Continuous improvement
- Supplies ordering
- Performance improvement
- Flexible schedule
- Meeting facilitation
- Expense reporting
- Expense monitoring
- Client communication
- Verbal and written communication
- Inventory control
- Troubleshooting and diagnosis
Languages
Spanish
Native or Bilingual
Certification
- Apple Teacher Certification – Apple Inc.
Timeline
Facilitator
Universidad De La Amazonia
10.2021 - 10.2022
Computer Operator
Tecnologia Informatica
06.2020 - 09.2022
Administrator
Epocas Discoteca Bar
01.2013 - 10.2023
High School Diploma -
Instituto Ciudad Florencia
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