Javiera Ortega
Calgary
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Best Buy
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered customer-centric culture by consistently reinforcing empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
The Source
09.2022 - 12.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Housekeeper
Canada’s Best Value Inn
10.2020 - 05.2022
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens, making beds and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Responded to requests from patrons for linens and toiletries.
Cook
Bean Around the World at UBC
01.2015 - 11.2015
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Trained and assisted new kitchen staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Room Service Order Taker
Grand Hyatt Santiago Hotel
03.2014 - 10.2014
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions through room phone service.
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Bachelor of Arts - Sociology
Mount Royal University
Calgary, AB 09.2023 - Current
Customer Service Micro Credential -
Bow Valley College
Calgary, AB 08.2022 - 08.2022
Bachelor's Degree - English - Spanish Translator
Instituto Profesional Chileno Norteamericano
Santiago, Chile 03.2010 - 03.2014
Skills
POS System
Customer Service
Bilingual - Spanish & English
Team Player
Outstanding communication skills
Empathetic and genuine
Service-oriented self-starter
Timeline
Bachelor of Arts - Sociology
Mount Royal University
09.2023 - Current
Customer Service Representative
Best Buy
05.2023 - 09.2023
Sales Associate
The Source
09.2022 - 12.2022
Customer Service Micro Credential -
Bow Valley College
08.2022 - 08.2022
Housekeeper
Canada’s Best Value Inn
10.2020 - 05.2022
Cook
Bean Around the World at UBC
01.2015 - 11.2015
Room Service Order Taker
Grand Hyatt Santiago Hotel
03.2014 - 10.2014
Bachelor's Degree - English - Spanish Translator
Instituto Profesional Chileno Norteamericano
03.2010 - 03.2014