Summary
Overview
Work History
Education
Skills
Timeline
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Javiera Ortega

Calgary

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Best Buy
05.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered customer-centric culture by consistently reinforcing empathy, understanding, and patience in all interactions with clients.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Sales Associate

The Source
09.2022 - 12.2022
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Housekeeper

Canada’s Best Value Inn
10.2020 - 05.2022
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens, making beds and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Responded to requests from patrons for linens and toiletries.

Cook

Bean Around the World at UBC
01.2015 - 11.2015
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Trained and assisted new kitchen staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Room Service Order Taker

Grand Hyatt Santiago Hotel
03.2014 - 10.2014
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions through room phone service.
  • Completed orders with speed and accuracy, maintaining exceptional service standards each day.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

Bachelor of Arts - Sociology

Mount Royal University
Calgary, AB
09.2023 - Current

Customer Service Micro Credential -

Bow Valley College
Calgary, AB
08.2022 - 08.2022

Bachelor's Degree - English - Spanish Translator

Instituto Profesional Chileno Norteamericano
Santiago, Chile
03.2010 - 03.2014

Skills

    POS System

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Timeline

Bachelor of Arts - Sociology

Mount Royal University
09.2023 - Current

Customer Service Representative

Best Buy
05.2023 - 09.2023

Sales Associate

The Source
09.2022 - 12.2022

Customer Service Micro Credential -

Bow Valley College
08.2022 - 08.2022

Housekeeper

Canada’s Best Value Inn
10.2020 - 05.2022

Cook

Bean Around the World at UBC
01.2015 - 11.2015

Room Service Order Taker

Grand Hyatt Santiago Hotel
03.2014 - 10.2014

Bachelor's Degree - English - Spanish Translator

Instituto Profesional Chileno Norteamericano
03.2010 - 03.2014

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Javiera Ortega