Javiera Diaz Cortes
Sydney,NSW
Summary
I have over 12 years, experience in customers services area, working in both public and private sectors. Fluent in French and English written and spoken. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with administrative matters, further takes responsibilities and duties, exercising sound judgment. Bachelor’s degree in accounting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Hospitality All Rounder
Caltex
01.2024 - 03.2024
- Customer services attendant, multitask, kitchen hand at Dingo roadhouse.
- Deliver brilliant customer service , answer calls to take orders, promote products deals store.
- Operate point of sale and monitor fuel/stock deliveries, maintain effective merchandising and stock control to ensure premium presentation store.
- Kitchen hand, preparing meals as sandwich, desserts, chop vegetables and fruits
Housekeeper/Barista
Regent Hotel
10.2023 - 01.2024
- Coordinated with front desk to prioritize room assignments based on guest arrivals and departures.
- Complete tasks like vacuuming, make beds, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors and common areas.
- Taking orders from customers such as food and drinks, preparing some cocktails, keeping all tables clean after services.
All closing tasks, sweeping and mopping floors, washing dishes, tidying up bar area and preparing set up for next day.
Barista, Customer Services
Le Fournil Bakery
08.2022 - 09.2023
- Responsible for taking customer orders and payments .Preparing and serving hot and cold drinks such as coffee, tea and others beverages. Managed approximately 25 incoming calls, and emails per day from customers.
- Describing menu items and suggesting products to customer's .Also clean and sanitize areas, seating areas and equipment ,tools. Helping out in kitchen to prepare baked goods and do dishes.
Barista/Restaurant Server
Coast Hotel
04.2022 - 07.2022
- Responsibility of attending diner before, during and after meals by helping clients place, receive and prepare payments at till, including get phone calls .
- As well ensure timely delivery of food and beverages by checking on tables periodically throughout service time.
- Cleaning up after closing, sweep floor and mop all areas with sanitize.
Housekeeping Room Attendant
TrilinkManagement Corporation
03.2021 - 04.2022
- Making beds ,vacuuming and mopping floors, attentions to details, charged with restocking soap and tissues in bathroom surfaces, windows , mirrors , common areas, remove garbage and line bin.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
Construction Cleaner
S Assistance
04.2019 - 03.2021
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces, fans, heaters. Remove all plastics , stickers from furniture, windows and door.
- Inspection all site and details
Sales Assistant
Boutique Alpaqa
02.2018 - 03.2019
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
Sales Assistant
Doncath Holdings
04.2016 - 01.2018
- Increased sales by building strong customer relationships and providing excellent service about souvenirs gifts.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Folding all stock at store, and check new merchandise to restock shelf and cabinets.
Sales Assista
Kitchen Boutique
03.2015 - 04.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helping to answering questions about French luxury tableware , plates, glasses, tea towels, and cutlery.
- Preparing payments
Secretary
Quebrada Blanca Mining
12.2014 - 02.2015
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness. Handle high volume of calls.
- Moreover check all rooms from staff accommodation of mining area.
Accounting Association
Accounting and Secretary International Airport
03.2008 - 11.2014
- Coordinated with clients to improve accounting, payroll and tax operations.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Operated computers programmed with accounting software to record, store and analyze information.
Education
Tremplin Dec for Immigrants - French As A Second Language
Collège De Rosemont
Montreal, QC12.2021
Bachelor of Accounting -
Duoc Uc, Sede Vina Del Mar, Chile
Vina Del Mar, Chile12.2014
Skills
- Server-Customer Service-Housekeeper
- Trilingual
Languages
ENGLISH
Full Professional
FRENCH
Full Professional
SPANISH
Native or Bilingual
Certification
RSA CERTIFICATION
By (Clear to Work)
Follow the house policy and law,and duty of care requirements of customers, use the appropriated communication skills.
Timeline
Hospitality All Rounder
Caltex
01.2024 - 03.2024
Housekeeper/Barista
Regent Hotel
10.2023 - 01.2024
Barista, Customer Services
Le Fournil Bakery
08.2022 - 09.2023
Barista/Restaurant Server
Coast Hotel
04.2022 - 07.2022
Housekeeping Room Attendant
TrilinkManagement Corporation
03.2021 - 04.2022
Construction Cleaner
S Assistance
04.2019 - 03.2021
Sales Assistant
Boutique Alpaqa
02.2018 - 03.2019
Sales Assistant
Doncath Holdings
04.2016 - 01.2018
Sales Assista
Kitchen Boutique
03.2015 - 04.2016
Secretary
Quebrada Blanca Mining
12.2014 - 02.2015
Accounting Association
Accounting and Secretary International Airport
03.2008 - 11.2014
Tremplin Dec for Immigrants - French As A Second Language
Collège De Rosemont
Bachelor of Accounting -
Duoc Uc, Sede Vina Del Mar, Chile
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