Javier Vieyra
San Jose
Summary
Experienced Case Manager with a proven track record of managing high caseloads while maintaining exceptional care standards. Demonstrates strong performance in high-pressure situations, effectively recommending resources and strategies to enhance patient outcomes. Knowledgeable in welfare laws and crisis intervention, ensuring compliance and best practices. Calm and decisive leader, skilled in navigating stressful environments to achieve optimal results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Geo Group Inc
Campbell
11.2024 - Current
- Developed and maintained relationships with community resources and service providers.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Security Guard Supervisor/Security Officer
Allied Universal Security Services
San Jose
01.2022 - 10.2024
- Leads, directs, and advises the security team to conduct investigations of significant threats, loss and misappropriation of assets.
- Investigates and analyzes security incidents alongside functional and security management.
- Trains security workers on site-specific procedures and methods focused on public safety and officer awareness.
Security Officer
Allied Universal Security Services
San Jose
07.2018 - 01.2020
- Gathered information, identified and implemented solutions, developed follow-up plans and filed incident report to successfully manage complaints.
- Oversaw daily system monitoring, grounds, work sites and building patrol.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Executed security rules and procedures and was a calming force in escorting non-compliant individuals off premises.
Courtesy Clerk
Safeway
San Jose
10.2016 - 03.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain products based on customer requests.
- Collaborated with the sales team to stay current on inventory levels, complete accurate orders and resolve operational and customer issues.
Education
Bachelor's Degree of Science - Justice Studies
San Jose State University
San Jose, CA05.2022
Skills
- Team leadership
- Operations Management
- Case management
- Bilingual, English/Spanish
- Reporting and documentation
- Scheduling
- Customer service
- Client advocacy
Certification
- Guard Card
- CPR certified
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager
Geo Group Inc
11.2024 - Current
Security Guard Supervisor/Security Officer
Allied Universal Security Services
01.2022 - 10.2024
Security Officer
Allied Universal Security Services
07.2018 - 01.2020
Courtesy Clerk
Safeway
10.2016 - 03.2017
Bachelor's Degree of Science - Justice Studies
San Jose State University
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