Javier Sanchez
*
Delson,Québec
Summary
Experienced with troubleshooting and resolving application issues in complex environments. Utilizes effective problem-solving skills to ensure seamless application functionality. Knowledge of providing excellent user support and maintaining system integrity.
Overview
13
13
years of professional experience
4
4
Certifications
1
1
Language
Work History
Application Support Analyst
IPEX Inc.
07.2022 - 07.2025
- Provide support for product management (Step PIM) and transport (TMS) applications.
- Perform the creation, deactivation and update of user accounts.
- Handle various user requests: access requests, order management, product updates, bug fixes, etc.
- Collaborate with the Infrastructure and Data Center team for incident resolution and preventive maintenance of servers.
- Provide additional support to external teams for unresolved complex cases.
- Document technical solutions in an internal knowledge base to optimize ticket processing.
- Participate in the integration and monitoring of projects related to SAP and Uber Freight.
Junior IT Support Analyst
IPEX Inc.
12.2018 - 07.2022
- Respond to incidents and requests from users, level 1 to 3.
- Diagnose and resolve issues related to Citrix environments and Windows 10 workstations.
- Ensure the installation, configuration, and troubleshooting of MS Office 2016/365 applications.
- Administer access via Active Directory and manage Office 365 licenses (Exchange, Azure AD, Intune).
- Produce and maintain a technical knowledge base to promote the transfer of expertise.
- Configure and troubleshoot computer hardware including network printers.
- Diagnose and resolve problems related to mobile and RF (Radio Frequency) equipment.
- Maintain adequate inventory and ensure efficient distribution of equipment.
Level 2 Technical Support Agent/Quality Assurance
Prospects Inc.
07.2012 - 12.2018
- Provide support to top-tier real estate agents for account management, resets, and mobile syncs.
- Perform validation testing of mobile applications before going into production and document any bugs detected.
- Collaborate with developers for escalation and resolution of anomalies.
- Contribute to the creation, enrichment and updating of the internal knowledge base.
Education
College Diploma - Information Technology
Dawson College
01.2003
Skills
Operating Systems: Windows 10/11, Linux Ubuntu
Software and applications: Microsoft Office 2016/O365, Eclipse, Android Studio, MS SQL, ServiceNow, Mondaycom, Jira, Stibo PIM
undefinedCertification
Certification ITIL 4 - 2020-03
Interests
Passionate about literature, history and popular science, Strong interest in cooking and discovery of wines, Listen to various styles of music and big fan of movies and series
Timeline
Application Support Analyst
IPEX Inc.
07.2022 - 07.2025
Junior IT Support Analyst
IPEX Inc.
12.2018 - 07.2022
Level 2 Technical Support Agent/Quality Assurance
Prospects Inc.
07.2012 - 12.2018
College Diploma - Information Technology
Dawson College