Javier Ruano
Cabano,QC
Summary
Dynamic professional with a proven track record in enhancing workplace safety and efficiency. Skilled in cleaning procedures and sanitization techniques, coupled with exceptional teamwork and collaboration abilities. Achieved significant improvements in employee health and productivity through meticulous workspace sanitization.
Seafood processing professional with solid experience in maintaining quality control and safety standards. Known for effective collaboration with team members to ensure smooth production flow. Reliable and flexible, adapting to changing demands while consistently achieving high-quality results. Expertise in handling, cleaning, and packaging seafood products.
Overview
11
11
years of professional experience
Work History
Industrial Cleaner
Nettoyage SMichaud
Rivière-du-Loup, QC
12.2023 - Current
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
Content Moderator
Telus International
Guatemala
12.2022 - 11.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
Seafood Processor
Trident Seafoods
Akutan, Alaska
01.2022 - 10.2022
- Cleaned, scraped, trimmed and filleted various seafood products.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
Seafood Processor
Silver Seafood
Valdez, Alaska
01.2021 - 10.2021
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.
Customer Service Supervisor
Atento
Guatemala
02.2019 - 10.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Alorica
Guatemala
08.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Team Member
McDonald's Restaurant
Guatemala City
04.2014 - 02.2016
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Education
High School Diploma -
Intellectus
Guatemala 10-2015
Skills
- Cleaning procedures
- Food safety compliance
- Manual labor experience
- Fuel efficiency
- Positive attitude
- Teamwork and collaboration
- Loading and unloading
- Industrial equipment
- Sanitization techniques
Languages
English
Full Professional
French
Limited Working
Spanish
Native or Bilingual
Timeline
Industrial Cleaner
Nettoyage SMichaud
12.2023 - Current
Content Moderator
Telus International
12.2022 - 11.2023
Seafood Processor
Trident Seafoods
01.2022 - 10.2022
Seafood Processor
Silver Seafood
01.2021 - 10.2021
Customer Service Supervisor
Atento
02.2019 - 10.2021
Customer Service Representative
Alorica
08.2016 - 01.2018
Restaurant Team Member
McDonald's Restaurant
04.2014 - 02.2016
High School Diploma -
Intellectus