Summary
Overview
Work History
Education
Skills
Projects
Languages
References
Timeline
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Javier Reyes

Pico Rivera

Summary

Entry-level IT professional with a strong foundation in troubleshooting, system support, and customer service. Experienced in Windows and Linux operating systems, Microsoft Office 365, virtualization tools, and basic networking concepts. I have a background in fast-paced customer-facing roles & have built strong communication, patience, and problem-solving skills. Eager to bring technical knowledge and a team-first attitude to a help desk or IT technician role, with a focus on learning quickly, supporting end users, and growing within the tech industry.

Overview

8
8
years of professional experience

Work History

Cashier

Bevmo
Whittier
08.2023 - Current
  • Verified customer IDs in compliance with state regulations, ensuring 100% adherence to age-restriction policies
  • Handled cash, credit, and gift card transactions, maintaining accurate drawer counts
  • Provided excellent customer service, assisting with product inquiries and promoting store loyalty programs
  • Collaborated with team members to maintain an organized, neat, and welcoming environment for customers

FC Associate

AmazonFresh
Vernon
02.2019 - Current
  • Accurately pick and pack 100+ orders per shift, maintaining a 98% accuracy rate
  • Use inventory management and scanning tools to ensure product traceability
  • Adhere to safety and quality standards to support warehouse operations

Shift Lead

Jack in the Box
Montebello
08.2017 - 11.2019
  • Supervised a team of 4 employees per shift, delegating tasks to maintain efficient service flow
  • Tracked daily sales and registers, ensuring accurate cash handling and record-keeping
  • Trained and coached new hires on food safety regulations, quality control, and customer service
  • Monitored inventory levels to prevent shortages, collaborating with management to place timely orders
  • Addressed customer concerns and resolved escalated issues, promoting a positive dining experience
  • Researched industry trends in order to stay ahead of the competition.

Education

Bachelor of Science - Computer Information Technology

California State University Northridge
Northridge, CA
05-2025

Associate of Arts - Arts and Humanities

California State University, Northridge
CA
06-2022

Associate of Arts - Social And Behavioral Sciences

East Los Angeles College
Monterey Park, CA
06-2022

Skills

  • Bilingual (Fluent in Spanish & English)
  • Databases & SQL Language Proficiency
  • HTML
  • CSS
  • Microsoft Office
  • Networking & Security
  • Systems Administrator
  • Virtualization
  • Version control & DevOps
  • Operating systems
  • Customer service
  • Problem solving
  • Software installation
  • Hardware installation
  • PowerShell scripting

Projects

RecipeHub, California State University Northridge, Web Application, 09/24 - Present, 

Collaborated with a team of three classmates to design and build a recipe management web app using Laravel and Blade templates.

 Developed a MySQL (Maria DB) database to store user information, recipe lists, and favorites.

Utilized Git & GitHub for version control, tracking contributions, and managing merge requests among team members.

 Docker to containerize the application for consistent development and deployment environments.

AWS for cloud hosting, ensuring the app was accessible in a production-like environment., Implemented user authentication and profile management modules.

Utilized API integration., Applied front-End CSS & UI: Designed and implemented the majority of the CSS for a cohesive and responsive user interface.

 Integrated a search functionality to retrieve recipes by ingredient and filter results in real time., Deployed the app to AWS, setting up continuous integration with Git.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier

Bevmo
08.2023 - Current

FC Associate

AmazonFresh
02.2019 - Current

Shift Lead

Jack in the Box
08.2017 - 11.2019

Bachelor of Science - Computer Information Technology

California State University Northridge

Associate of Arts - Arts and Humanities

California State University, Northridge

Associate of Arts - Social And Behavioral Sciences

East Los Angeles College
Javier Reyes