Javier Ramirez
Azusa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Junior Phone Banker
Wells Fargo & Company
08.2022 - 04.2025
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Postal Annex
11.2020 - 08.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Center Manager
ACE Cash Express Inc.
06.2006 - 06.2021
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Customer Service Manager
Walmart
08.2003 - 05.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative/Inbound Call Center Representative
Strategic Financial Services
01.2000 - 07.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Medical Assistant Course
United Education Institute, Vannuys Ca, Us
Van Nuys, CA08-1999
High School Diploma -
Azusa Adult Education Center
Azusa, CA11-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- Certified Notary Public, State of California - 08/2020-present.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative/Junior Phone Banker
Wells Fargo & Company
08.2022 - 04.2025
Customer Service Representative
Postal Annex
11.2020 - 08.2022
Center Manager
ACE Cash Express Inc.
06.2006 - 06.2021
Customer Service Manager
Walmart
08.2003 - 05.2006
Customer Service Representative/Inbound Call Center Representative
Strategic Financial Services
01.2000 - 07.2002
No Degree - Medical Assistant Course
United Education Institute, Vannuys Ca, Us
High School Diploma -
Azusa Adult Education Center
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