JAVIER LUIS
Norwalk
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
Kerlan-Jobe Orthopedics Institute/Cedars Sinai Medical Network
08.2012 - Current
- Responsible for oversight of multiple Orthopedic Surgery Clinic departments which consists of Medical Doctors, Physician Assistants, LVN's, Medical Assistants and Scribes
- Collaborate with Sr Manager, VP, Physician Leaders to support the vision and department objectives, staffing, compliance, supply chain, insurance authorizations and financial issues
- Analyze staffing patterns and workload to ensure adequate staff to meet patient care standards and program needs
- Responsible for interviewing, hiring, coaching, disciplinary action and termination of staff according to organization policies and procedures
- Conduct Audits for competency and job function of each direct report
- Responsible for adhering to the department budgets, staffing an inventory.
- Ensure compliance with industry regulations and company policies through audits.
- IT collaboration to end-users with support and education to our EMR (EPIC), Superuser role, and responsible for adherence with staff
- Carry out supervisory responsibilities in accordance with Cedars Sinai policies and procedures (e.g Payroll, vacation scheduling, and change of schedule)
- Performed audits for accuracy and completeness of tasks
- Manage and oversee an MA call center of 28 providers averaging about 300-400 calls a day, assist with calls to ensure satisfactory access measures are met, monitor productivity of patient communication which includes appointment scheduling and patient care needs
- Lead a team of 56 clinical direct reports to optimize operational productivity.
- Serve as a patient Liaison patient care coordination between major professional sport teams
- Collaborate with stakeholders to alight operations with business objectives and goals.
Clinical Team Lead / Medical Assistant
Texas Orthopedics
04.2009 - 07.2012
- Clinical team lead / Medical assistant at a busy multi-physician office
- Record Medical Histories
- Wound Care / Vital Signs / Administer Medications
- Maintain Inventory / Ordered Supplies
- Pivotal role in ensuring that the Orthopedic clinic provides high quality focused care within the unit, instruct patients and families in the care of immobilization materials, involving adjusting, removing, repairing, bi-valving, wedging, and windowing of cast
- Mentored junior staff members, fostering professional growth and development within the clinical team.
- Facilitated effective collaboration among multidisciplinary teams, resulting in improved patient outcomes.
Hospital Assistant III / Cast Tech
UCLA Orthopedics / Comprehensive Spine Center
08.2004 - 07.2008
- Provided clinical and technical support assisting the physicians in the provision of medical care to patients
- Interviewing patients, take vital signs, room patients for providers, and record services in patients’ charts
- Updating and verifying patients’ medical history
- Assisting in cast, braces, and splint application and removal
- Providing basic DME fitting, ultrasound, or other procedure set up and support
- Rooming and discharging of patients
- Appointment scheduling
- Review orthopedic history and document chief complaints
Education
B.S - Healthcare Management
Fremont University
03.2024
A.S - Health Information Technology
Fremont University
07.2022
Medical Assistant Certificate - EKG training, Phlebotomy, CPR Certified, Clinical Administration
Bryman College
04.2005
High School Diploma - General Studies
Los Angeles High School
06.2004
Skills
- Staff Development and Training
- Budgeting and Cost Control Strategies
- Customer Service / Satisfaction
- Problem Solving and Analytical thinker
- Procedure Development
- MS office (Excel, Word, PowerPoint)
- Insurance Verification
- Employee Relations
- EPIC knowledge(Superuser)
- Safety-Oriented
- Team player
- Strategic Thinker
- Organizational Skills
- Time Management
- Clinical leadership
- Supply Management
- Quality Management / Improvement
- Cross-team Collaboration
- Project Management
Contributions
- Member of The American Society of Orthopedic Professionals (ASOP) registered / certified.
- Member of Association of Orthopedic Technologists of California (AOTC).
- Current Basic Life Support (BLS) training / certification (American Heart Association).
- Served as Team Ortho tech for the AHL's Texas Stars Hockey team.
- Medical Volunteering with FIFA/Concacaf Soccer Federations.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Kerlan-Jobe Orthopedics Institute/Cedars Sinai Medical Network
08.2012 - Current
Clinical Team Lead / Medical Assistant
Texas Orthopedics
04.2009 - 07.2012
Hospital Assistant III / Cast Tech
UCLA Orthopedics / Comprehensive Spine Center
08.2004 - 07.2008
A.S - Health Information Technology
Fremont University
Medical Assistant Certificate - EKG training, Phlebotomy, CPR Certified, Clinical Administration
Bryman College
High School Diploma - General Studies
Los Angeles High School
B.S - Healthcare Management
Fremont University
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