Javier Ibanez-Santos
Madera
Summary
Proactive Assistant Restaurant Manager focused on improving service efficiency through staff training and inventory management. Led initiatives to resolve customer complaints and uphold cleanliness standards, fostering an inviting dining atmosphere. Experienced in organizing stock areas and delivering exceptional customer service, utilizing strong problem-solving skills to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
stocker
Walmart
Madera
08.2024 - Current
- Maintained cleanliness and order in stock areas and sales floors.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Collaborated with team members to replenish inventory efficiently.
- Operated equipment like pallet jacks for moving heavy products safely.
- Assisted customers in locating items throughout the store.
- Provided customer service by answering questions about product location, price and availability.
- Participated in physical inventories of stock on hand periodically.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Assistant Restaurant Manager
Loves Travel Stop
Madera
08.2019 - 03.2024
- Trained and mentored staff on operational procedures and customer service standards.
- Led and directed restaurant employees to uphold service standards and operational efficiency.
- Supervised daily operations to enhance service efficiency and customer satisfaction.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Assisted in recruiting, training, and scheduling staff members.
- Assisted in creating staff schedules to optimize labor coverage during peak hours.
- Managed inventory levels to ensure optimal stock availability through timely supply orders.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted regular inspections of restaurant facilities to maintain cleanliness standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Collaborated with leadership to create promotional strategies that enhanced sales performance.
- Managed cash register operations including deposits and reconciling discrepancies.
- Provided guidance and corrective feedback to restaurant staff to ensure compliance with standards. to maintain compliance standards, and performance requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Education
High School Diploma -
Madera South High School
Madera, CA06-2019
Some College (No Degree) -
Madera Community College
Madera, CA07-2026
Skills
- Inventory management
- Supply restocking
- Loading and unloading
- Pallet jack handling
- Forklift operation
- Barcode scanning
- Inventory reporting
- Time management
- Customer service
- Customer engagement
- Collaboration techniques
- Staff training
- Verbal and written communication
- Safe lifting procedures
- Safe lifting procedures
Languages
English
Professional
Spanish
Professional
Timeline
stocker
Walmart
08.2024 - Current
Assistant Restaurant Manager
Loves Travel Stop
08.2019 - 03.2024
High School Diploma -
Madera South High School
Some College (No Degree) -
Madera Community College