Open To Work
Javier Gonzalez
Palmdale
Work Preference
Summary
Reliable professional with 30 years of retail leadership experience, including 25+years as a store leader. Known for staying calm under pressure, handling difficult customer situations, and making responsible decisions in fast-paced environments. Strong work ethic, safety focus, and ability to work independently. Quick learner who is comfortable and willing to adapt, learn new skills, and take on new challenges. Passionate about working with vehicles, with basic mechanical knowledge, and enjoying helping people in need and working outdoors. Experienced Off-Roader with hands-on knowledge of vehicle recovery, including use of winches, recovery straps, winch cable and ropes and multiple anchor point techniques in difficult terrain. Seeking a long-term career opportunity as a Tow Truck Driver to apply customer service skills, reliability, and problem-solving abilities in roadside assistance and vehicle recovery.
Overview
29
29
years of professional experience
Work History
Store Manager
Petsmart
Lancaster
01.1997 - 05.2026
- 25+ years of leadership and team management experience
- Managed daily store operations, ensuring efficient staffing, scheduling, and workflow.
- Led and trained teams to enhance customer service and achieve business goals.
- Addressed complex customer concerns promptly to ensure satisfaction and enhance service quality.
- Oversaw safety procedures, loss prevention, and store compliance
- Managed inventory, payroll, and operational performance.
- Maintained accountability for store performance and employee count.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Provided customer service by answering questions and addressing concerns professionally.
- Identified cost-saving opportunities through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- 28+ years of safe, continuous driving experience
- Worked in a fast-paced, physically active environments requiring long hours.
Education
Some College (No Degree) - General Studies
California State University of Northridge
Northridge, CASkills
- Safe driving mindset & Strong responsibility on the road
- Problem-solving in high stress situations
- Fast decision-making under pressure
- Customer service & conflict resolution
- Leadership & team supervision
- Dependable, punctual and very adaptable
- Able to work effectively in both independent and in team settings
- Safety compliance & attention to detail
- Communication & Professionalism
Languages
Spanish
Native/ Bilingual
Affiliations
- Off-Roader
Timeline
Store Manager
Petsmart
01.1997 - 05.2026
Some College (No Degree) - General Studies
California State University of Northridge