Javier Garcia
Santa Rosa,CA
Summary
Compassionate and dependable professional with over 7 years of experience delivering exceptional customer service, ensuring safe environments, and supporting diverse populations. Proficient in communication, conflict resolution, documentation, and both telephone and email support, with a proven track record in employee training. Expertise in Microsoft Outlook and professional email communication complements strong organizational abilities. CPR certified and committed to upholding professionalism, confidentiality, and a patient-centered approach in all interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
07.2018 - Current
- Provided excellent customer service and assistance to employees, visitors, clients, and guests.
- Served as a primary point of contact by answering questions and directing individuals to appropriate locations.
- Answered and routed incoming phone calls while maintaining professionalism and excellent customer service.
- Communicated effectively through phone, email, and in-person interactions.
- Utilized Microsoft Outlook to send and receive emails, communicate with staff, and coordinate daily operations.
- Maintained accurate reports, logs, and documentation with strong attention to detail.
- Responded professionally and calmly to emergencies, concerns, and difficult situations.
- Trained and mentored new employees on workplace procedures, safety protocols, and customer service standards.
- Demonstrated strong organizational and problem-solving skills in a fast-paced environment.
- Built positive relationships through patience, professionalism, and empathy.
- Developed and maintained courteous and effective working relationships.
- Developed incident reports detailing findings and actions taken during shifts.
- Collaborated with management to assess risks and develop security plans.
- Led team in emergency drills, ensuring preparedness and compliance with safety regulations.
- Responded quickly to emergency situations to assess and deflect issues.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Education
High School -
Montgomery High School
Santa Rosa, CA05-2018
Skills
- Customer Service
- Telephone Etiquette
- Microsoft Outlook
- Email Communication
- Communication & Interpersonal Skills
- Organization & Time Management
- Problem Solving
- Teamwork & Collaboration
- Employee Training
- Conflict Resolution
- Documentation & Report Writing
- Confidentiality & Professionalism
- Leadership
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Achieved Employee of the Month by completing work duties with accuracy and efficiency.
- Supervised team of 3 staff members.
Certification
CPR Certification
ADDITIONAL QUALIFICATIONS
- Seven years of experience interacting with the public and providing customer support.
- Experienced in handling sensitive situations with professionalism and discretion.
- Strong ability to work independently and as part of a team.
- Dedicated to creating a welcoming and positive experience for clients, visitors, and patients.
Languages
Spanish
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
07.2018 - Current
High School -
Montgomery High School