Javier Diaz
Riverside
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
4
4
years of professional experience
Work History
Cashier
Sprouts Farmer Market
10.2023 - Current
- Offered bilingual skills by talking to customers in Spanish, and translating
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Macy's Inc
08.2021 - 10.2023
- Gained order management skills by placing and tracking online orders for customers
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Perform fulfillments and audits to help display and ensure all product was in inventory
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Autozone
08.2020 - 03.2021
- Communicated with customers in a professional manner to determine their needs, and help with their purchase decision
- Operated small tools to change batteries on vehicles and used technological equipment to identify problems
- Implemented critical thinking skills to help find solutions to ensure clients vehicles worked properly
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
BA - Business Administration
Cal Poly Pomona
Pomona, CA01.2024
Associates Degree - Business
Riverside City College
Riverside, CA01.2021
High school diploma -
Norwalk High School
Norwalk, CA01.2019
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Written and verbal communication
- Conflict resolution
- Complex Problem-solving
- Guest inquiries
- Proficient in Microsoft Excel, Word, and Powerpoint
- Multitasking and organization
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Cashier
Sprouts Farmer Market
10.2023 - Current
Sales Associate
Macy's Inc
08.2021 - 10.2023
Sales Associate
Autozone
08.2020 - 03.2021
BA - Business Administration
Cal Poly Pomona
Associates Degree - Business
Riverside City College
High school diploma -
Norwalk High School
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