Javier Chavez
Lourdes El Salvador
Summary
Dynamic sales agent and customer service expert with a proven track record at Telus Digital and Teleperformance. Specializes in elevating customer satisfaction through exceptional technical support and client relations. Demonstrated ability to resolve conflicts and boost loyalty, underpinned by adept sales training skills. Achievements include significant upselling success and fostering enduring customer relationships.
Overview
5
5
years of professional experience
Work History
Sales Agent
Telus Digital
01.2023 - Current
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints quickly and courteously.
- Identify opportunities for upselling or cross-selling additional services, such as mobile data, landline plans, or cloud solutions.
- Build long-term relationships to encourage renewals and customer loyalty.
Customer Service Representative
Teleperformance
01.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
High School Diploma -
Arturo Ambrogi
Lourdes (ESA)11-2013
Skills
- Client relations
- Customer assistance
- Technical support
- Communication skills
- Adaptability to change
- Objection handling
- Resilience under pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Agent
Telus Digital
01.2023 - Current
Customer Service Representative
Teleperformance
01.2020 - 11.2022
High School Diploma -
Arturo Ambrogi
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