JAVIER BOLANOS
Santa Clarita,CA
Summary
A results-driven professional with a proven track record in delivering top-tier service as a server, bodyguard, and sales associate. Demonstrated expertise in ensuring the safety and satisfaction of clients, while excelling in high-pressure environments such as busy restaurants and customer-facing roles. Adept at multitasking, managing large tables, and enhancing guest experiences through attentive service and strong communication skills. Seeking to leverage a unique blend of customer-focused service, risk management, and sales experience to excel in a dynamic role. Committed to maintaining confidentiality, exceeding expectations, and delivering consistent, high-quality results.
Overview
6
6
years of professional experience
Work History
Jiu Jitsu Instructor
10th Planet
01.2019 - Current
- Explained and promoted studio policies and procedures to foster smooth operations
- Fostered positive learning environment by being patient, supportive, and encouraging toward all students
- Worked with students to build physical strength and mental grit
- Counseled parents on their child's progress, addressing any concerns or questions they may have had about their child's martial arts journey
- Developed and implemented martial arts curriculum for various age groups
- Built and enforced high standards of member service for program participants
Server
Le Chene
01.2022 - 10.2024
- Trained new servers in company policies, guest service standards, and best practices
- Followed safety, sanitization and food handling guidelines
- Listened to guest needs and responded promptly for personalized service
- Assigned and arranged tables for large groups
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Managed orders and payments with POS system
Sales Associate
GEM Entertainment Group
01.2023 - 03.2024
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Promoted current sales promotions and special offers to increase revenue
- Stayed informed about industry trends and competitor offerings for better client engagement
- Collaborated with team members to achieve monthly sales targets
- Built rapport with customers by offering friendly, welcoming environment in store
BODYGUARD
GEM Entertainment Group
01.2019 - 01.2024
- Provided personal protection and security services for high-profile individuals, ensuring their safety and well-being
- Utilized expertise in Jiujitsu and firearms to assess and mitigate potential security threats
- Implemented strategic security measures and protocols to safeguard clients in various environments
- Conducted threat assessments, risk analysis, and security evaluations for clients' residences and events
- Maintained a high level of vigilance and readiness to respond effectively to any security incidents
Restaurant Waiter
Vic & Anthony's Steakhouse
01.2022 - 11.2022
- Greeted customers promptly upon arrival and provided them with menus
- Processed cash, credit card, and gift card transactions using restaurant's point-of-sale system
- Participated in staff meetings and training sessions to continually improve performance
- Served food and beverages according to predetermined timing and sequence
Education
High School -
CAVA
08.2018
Skills
- Exceptional Memory
- Multitasking
- Efficient Time Management
- Customer Relationship Building
- Handling High-Pressure Environments
- Knowledge of Health and Safety Standards
- Conflict Resolution
- Team Collaboration
Personal Information
Date of Birth: 10/02/99
Timeline
Sales Associate
GEM Entertainment Group
01.2023 - 03.2024
Server
Le Chene
01.2022 - 10.2024
Restaurant Waiter
Vic & Anthony's Steakhouse
01.2022 - 11.2022
Jiu Jitsu Instructor
10th Planet
01.2019 - Current
BODYGUARD
GEM Entertainment Group
01.2019 - 01.2024
High School -
CAVA
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