Summary
Overview
Work History
Education
Skills
Timeline
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Javie Bryan Mutia

Etobicoke,Canada

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintained high-level customer satisfaction by smoothly resolving customer requests, needs and problems. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Lush Cosmetics
08.2023 - 01.2024
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained clean, orderly work environment free of hazards.

Customer Service Representative

LCBO
05.2022 - 09.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Emphasized product specifications to meet customer needs.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.

Omni Specialist

Best Buy
10.2021 - 12.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate

Dollarama
09.2019 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Police Foundation

Humber College
Toronto, ON

Skills

  • Flexible and Adaptable
  • Detail-oriented
  • Team building
  • Time management
  • Multitasking abilities
  • Responsible
  • Goal-Driven
  • Customer Service

Timeline

Warehouse Worker

Lush Cosmetics
08.2023 - 01.2024

Customer Service Representative

LCBO
05.2022 - 09.2022

Omni Specialist

Best Buy
10.2021 - 12.2021

Sales Associate

Dollarama
09.2019 - 11.2020

Police Foundation

Humber College

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Javie Bryan Mutia