LUIS GONZALEZ
York,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Customer-focused professional with successful 4-years career in customer service sector. Dynamic successful applying resolutions in busy business environment.
Overview
8
8
years of professional experience
Work History
SUB MANAGER
WALMART OF MEXICO
03.2018 - 12.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Executive
Radio Movil Dipsa, Telcel-America Movil
09.2013 - 12.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Responded to customer requests for products, services, and company information.
Education
UNIVERSITY - Marketing Management
UNIVERSITY OF CELAYA
CELAYA, GUANAJUATO, MEXICO12.2012
Skills
- Goal setting
- Adaptability
- Strategic planning
- Training and mentoring
- Task delegation
- Organizational skills
- Staff development
- Effective communication
- Team leadership
- Customer service orientation
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SUB MANAGER
WALMART OF MEXICO
03.2018 - 12.2021
Customer Service Executive
Radio Movil Dipsa, Telcel-America Movil
09.2013 - 12.2017
UNIVERSITY - Marketing Management
UNIVERSITY OF CELAYA
Similar Profiles
Graciela Rubí Fernandez GarzaGraciela Rubí Fernandez Garza
Squad Member Innovación Y Mejora Continua at Nueva Walmart De Mexico S De RL De CVSquad Member Innovación Y Mejora Continua at Nueva Walmart De Mexico S De RL De CV
Oscar Raul Pacas LopezOscar Raul Pacas Lopez
Heavy Machinery Engineer at Walmart De MexicoHeavy Machinery Engineer at Walmart De Mexico
Jonatan Barros MartínezJonatan Barros Martínez
Subgerente de Operaciones Ultima Milla at Nueva Walmart de MexicoSubgerente de Operaciones Ultima Milla at Nueva Walmart de Mexico
Fab IannettaFab Iannetta
Creative Director at Fabiano Iannetta Inc.Creative Director at Fabiano Iannetta Inc.
Elena RozenfeldElena Rozenfeld
Architect at SENEOR ARCHITECTS LTDArchitect at SENEOR ARCHITECTS LTD