JAVERIA KHAN
Milton,Canada
Summary
Experienced and highly skilled professional with an Advanced Diploma in Computer Programming in IT. 11 years of proven expertise in delivering exceptional customer service at the corporate level. Seeking a position with a reputable organization to fully utilize my skills and contribute to its success.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Momentum Financial Group
03.2023 - Current
- Loan processing, including Installment loans and Cash advances
- Cheque Cashing includes Commercial and Personal cheques
- Sales and collection calls for loans and checks
- Doing Audits for loans and Cheque cashing
- Selling Koodo
- Dealt with customer complaints on collection calls
- Certificates: Completed Coaching and SMTP certification.
Office Administrator
MAK Financial Services
08.2020 - 03.2023
- Administrative skills
- Office Management
- Computer skills
- Organizational skills
- Customer Service
- Teamwork skills
Customer Service Manager
Walmart, Canada
09.2018 - 08.2022
- Reviewing reports to establish baseline customer satisfaction levels and also worked as a cashier
- Contacting customers who have complained and working with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
- Reconcile cash drawer by providing cash transactions, counting currency and coins, and all suspended transactions for each day and hand over to the supervisor
- Promoting Walmart Master Card to customers and other products and services
- Key Achievements: Earned a position as the Customer Service Manager of Walmart in a year
Front-End Customer Service
Continental Grand Buffet
08.2017 - 08.2018
- Cashier
- Server
- Organized buffet according to the timely manner
- Closed Cash register and count money
Lab Assistant
Seneca College
09.2016 - 07.2017
- Responsible for assisting the students in solving any problems they faced during labs
- Know how to solve troubleshoot the problems
- Communicate effectively with the team members and students to find the best solution
Help Desk
Seneca College
10.2015 - 04.2016
- Served as the first point of contact for students seeking technical assistance in the campus
- Determining the best solution based on the issue and details provided by students
- Guided freshmen students and help them understand the campus
- Help new students adjust to life at the Seneca College
Front Counter Cashier
KFC
12.2013 - 08.2015
- Cashier
- Order picker
- Inventory Management
- Closing duties
Education
Diploma in Computer Programming -
Seneca College
North York, ON01.2018
High School - Science
Programmer High School
01.2012
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
Timeline
Financial Services Representative
Momentum Financial Group
03.2023 - Current
Office Administrator
MAK Financial Services
08.2020 - 03.2023
Customer Service Manager
Walmart, Canada
09.2018 - 08.2022
Front-End Customer Service
Continental Grand Buffet
08.2017 - 08.2018
Lab Assistant
Seneca College
09.2016 - 07.2017
Help Desk
Seneca College
10.2015 - 04.2016
Front Counter Cashier
KFC
12.2013 - 08.2015
High School - Science
Programmer High School
Diploma in Computer Programming -
Seneca College
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