Javeir Henry
Human Resource & Administrative Professional
Kingston,,Jamaiica
Summary
Seasoned Human Resource and Administrative professional with over seven years of experience. Skilled in recruitment, benefit administration, project management, employee relations, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant labour laws and regulations.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Maintenance Assistance
Sagicor Group Jamaica Limited
07.2022 - 07.2023
- Maintained the insurance policies under the direct marketing portfolio, ensuring that performance standards are adhered to and that clients’ requests are dealt with promptly, efficiently and courteously.
- Maintained the plan files for each insurance policy.
- Researched payments that have been made incorrectly.
- Researched queries from Brokers regarding Pre-Authorizations that have been denied due to non-payment of premiums.
- Handled the transfer of payments posted incorrectly, by requesting the transfer of the funds from one policy to another.
- Made submissions when payments were to be shared between the Major Medical and the Comprehensive Plan.
- Prepared the relevant monthly reports for submission to the Marketing Department.
- Reviewed the payment listing from brokers for errors and ensured the total matches the amount paid.
- Liaised with Group Finance when payments were not loaded due to incorrect information, to ensure all payments eventually get loaded.
- Provided telephone and written responses to Broker queries as necessary to satisfactorily meet the client’s needs.
- Performed other related administrative duties assigned from time to time.
Human Resources Administrative Assistant
Sagility
08.2020 - 07.2022
- Supported all internal and external HR-related inquiries or requests.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Efficiently delivered personnel information to management for speedy corrective action.
- Maintained and scheduled complex calendars.
- Maintained digital and electronic records of employees.
- Assisted with the recruitment process by identifying candidates, manage applicant tracking systems, performing reference checks, and issuing employment contracts.
- Maintained calendars of the HR management team.
- Oversaw the completion of compensation and benefit documentation.
- Assisted with performance management procedures.
- Scheduled meetings, interviews, HR events and maintained agendas.
- Coordinated training sessions and seminars.
- Performed orientations and updated records of new staff.
- Produced and submitted reports on general HR activity.
- Assisted in pre-processing payroll and resolved any related issues.
- Completed termination paperwork and exit interviews.
- Kept up-to-date with the latest HR trends and best practices.
Receptionist
Spectrum Insurance Brokers
05.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Sales Associate
SpyTec Inc
12.2017 - 10.2018
- Presented, promoted and sold products and services using solid arguments to existing and prospective customers.
- Engaged with customers to build rapport and loyalty.
- Provided basic troubleshooting for all products and services.
- Established, developed and maintained positive business and customer relationships.
- Expedited the resolution of customer problems and complaints to maximize satisfaction.
- Achieved agreed upon sales targets and outcomes.
- Coordinated sales efforts with team members and other departments.
- Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Kept abreast of best practices and promotional trends.
- Continuously improved through feedback.
Advanced Technical Support Specialist
ibex
03.2017 - 12.2017
- Responded to customer inquiries and provided technical assistance over phone, email and chat.
- Configured and tested new software and hardware.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Pharmacy Benefits Advisor
HGS - Hinduja Global Solutions
03.2016 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Specialist
Sutherland
11.2014 - 12.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Diploma - Human Resource Management
Brentwood Open Learning College
01.2021 - 01.2022
Professional Certification - IT Fundamentals For Cyber Security
Coursera
Skills
Human Resource Management
Recruiting
Customer Service
Job Description DevelopmentMultitasking
Microsoft Office Suite
Project ManagementBenefit Administration
Communication
G-Suite
Web Development & Design
Research
Problem Solving
Graphic Design
Payroll Processing
Timeline
Maintenance Assistance
Sagicor Group Jamaica Limited
07.2022 - 07.2023
Diploma - Human Resource Management
Brentwood Open Learning College
01.2021 - 01.2022
Human Resources Administrative Assistant
Sagility
08.2020 - 07.2022
Receptionist
Spectrum Insurance Brokers
05.2019 - 01.2020
Sales Associate
SpyTec Inc
12.2017 - 10.2018
Advanced Technical Support Specialist
ibex
03.2017 - 12.2017
Pharmacy Benefits Advisor
HGS - Hinduja Global Solutions
03.2016 - 03.2017
Customer Service Specialist
Sutherland
11.2014 - 12.2015
Professional Certification - IT Fundamentals For Cyber Security
Coursera